Principal Software Engineer - Remote
About The Position
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We are looking for an experienced Senior Application Architect with solid expertise in AWS and Amazon Connect (Digital Channels) to design and deliver scalable, secure, and intelligent customer engagement solutions. This role requires deep technical expertise and close collaboration with business stakeholders to implement GenAI-powered customer and agent experiences. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- 8+ years of overall IT experience
- 5+ years of relevant experience in AWS and Amazon Connect
- 5+ years of experience with system architecture, security, and troubleshooting
- 3+ years of hands-on expertise in AWS Lambda, Amazon Lex and serverless architecture
- 3+ years of experience with GenAI services (Bedrock, Amazon Q, AI Agents)
- Driver’s License and access to reliable transportation
Nice To Haves
- Proven excellent communication and stakeholder management
- Proven solid analytical and problem-solving skills
- Ability to work in cross-functional teams
- Demonstrated leadership and mentoring capabilities
- Experience in digital contact center transformation
- Exposure to omnichannel engagement platforms
- Experience migrating from Genesys or LivePerson to Amazon Connect
Responsibilities
- Design end-to-end solutions using Amazon Connect (Chat), Lex Chatbots, and AWS services
- Develop and optimize contact flows and conversational AI experiences
- Architect Bedrock-based AI agent flows and integrate GenAI capabilities
- Define scalable, secure, and high-availability architectures
- Ensure alignment with enterprise standards and best practices
- Work with Amazon Connect, Lex, AWS Lambda, Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents
- Leverage AI/ML services to enhance customer experiences
- Integrate AI agents into customer journeys and backend systems
- Engage with business teams to gather and refine requirements
- Maintain configuration workbooks and solution documentation
- Translate business requirements into technical designs
- Implement secure architecture practices
- Ensure compliance with enterprise security policies
- Perform troubleshooting and root cause analysis
- Optimize system performance and reliability
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
