Principal Software Engineer

Conga•Boston, MA

3d•$163,380 - $261,410•Hybrid

About The Position

As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you will own security, identity, and access-management capabilities used across Conga’s B2B products. You will lead a team of 5 to 8 engineers, set technical direction for platform authentication and authorization, and partner with the Advantage Platform organization to establish secure, reusable integration patterns between the platforms. This is a hands-on senior technical leadership role with influence across product teams. You will design and deliver shared identity and security services, guide cross-platform integration, and help ensure services meet strict security, availability, performance, and reliability requirements. The position involves collaboration with Architecture, Product Security, Product Engineering, AI, and customer-facing teams, as well as incident investigation and production support.

Requirements

8 or more years of backend software engineering experience, including delivery of enterprise SaaS services operating at scale and with security-critical requirements.
3 or more years designing, building, or operating shared identity and platform-security services used by multiple products.
Experience with OAuth 2.0, OIDC, SAML, token-based authentication, role and permission models, and policy-driven access control.
3 or more years as a technical leader or senior contributor on shared platform or infrastructure services.
Deep experience building backend systems in a modern language such as Java, C#, Python, TypeScript, Scala, or Rust.
Strong experience designing and implementing RESTful APIs used by multiple consumers.
Experience with SQL and data stores supporting platform services.
Strong understanding of software design patterns, distributed systems, and platform tradeoffs.
Experience leading complex initiatives end to end, including design, implementation, testing, deployment, and support.
Experience leading technical initiatives spanning multiple platforms, engineering organizations, and ownership boundaries.
Experience leading and mentoring engineers and influencing teams beyond direct reporting relationships through collaboration and technical credibility.
Experience translating strategic product or AI objectives into secure platform designs and executable delivery plans.
Comfort with customer-facing work, including support, escalations, and resolving competing stakeholder perspectives.
Strong communication skills and executive presence, with the ability to work effectively with Architecture, Security, Product, engineering leaders, customers, and junior engineers.

Nice To Haves

Experience with Azure, AWS, or GCP, as well as containerized and orchestrated environments such as Docker and Kubernetes.
Experience with Azure SQL.
Microservices experience and familiarity with cloud-native security patterns and service-to-service communication.
Exposure to DevOps and SRE practices for platform services, including monitoring, alerting, and automation.

Responsibilities

Serve as the primary technical lead for platform-level security and identity services, including authentication and authorization.
Lead the design and development of core services supporting cross-product identity, access control, tenant context, and security standards.
Translate architectural direction into detailed technical designs and production-ready implementations.
Ensure platform services meet security, availability, performance, and reliability requirements.
Partner with the Advantage Platform team to define and implement secure integration patterns between B2B and Advantage.
Define API contracts, authentication flows, authorization models, and tenant-context propagation across distributed systems.
Coordinate cross-platform design, implementation, testing, release readiness, and operational support for shared authentication capabilities.
Lead and mentor a team of 5 to 8 engineers, and provide technical guidance to other engineering groups.
Provide technical leadership through code reviews, design reviews, threat modeling, and operational readiness.
Promote secure coding practices and platform engineering discipline.
Lead development in an Agile, CI/CD environment emphasizing automation, testability, and observability.
Work with Architecture and Product Security to implement and evolve platform security patterns, standards, and controls.
Collaborate across B2B Platform, Advantage Platform, Architecture, Product Engineering, AI, and Product Security on secure, reusable integrations.
Translate strategic AI objectives into secure, scalable platform capabilities reusable across products and AI experiences.
Document decisions, dependencies, ownership, and operational responsibilities across team boundaries.
Lead investigations and resolution of incidents affecting security-sensitive services, including root cause analysis and long-term remediation.
Engage directly with customers on support issues and escalations, working through competing internal and external priorities.