(USA) Principal, Software Engineer
About The Position
The Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving cloud-native architecture and AI/ML integration across multiple teams. The role oversees the full software development lifecycle and ensures high availability, reliability, and performance of distributed systems. It calls for strategic technical leadership, mentorship, and collaboration with cross-functional stakeholders to translate complex business needs into effective solutions. The Principal Engineer champions innovation, continuous improvement, and best practices, fostering engineering excellence while aligning efforts with long-term organizational goals and technical roadmaps. The role is part of Walmart Global Tech’s Customer Engagement Services Technology team, which develops customer service solutions and Generative AI applications in complex enterprise environments. The team includes software engineers, data scientists, and machine learning experts, and collaborates with product, business, and UX partners within Enterprise Business Systems. Its work emphasizes scalable, secure, and maintainable software design, continuous improvement, and operational excellence.
Requirements
- Extensive experience leading platform engineering initiatives, including shared infrastructure and scalable ML frameworks.
- Proven expertise in cloud-native architecture and distributed system design for high availability and fault tolerance.
- Strong proficiency in software development lifecycle management, including CI/CD, testing, and incident response.
- Demonstrated ability to architect AI-enhanced applications and integrate AI agents using languages such as Python, Java, and C++.
- Skill in applying model-driven design and leveraging modern development tools to enhance quality and velocity.
- Effective technical leadership and mentorship capabilities to foster engineering excellence and innovation.
- Ability to collaborate across teams and communicate complex technical concepts clearly to a wide variety of stakeholders.
- Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or a related area and 5 years’ experience in software engineering or a related area; or 7 years’ experience in software engineering or a related area.
Nice To Haves
- Master’s degree in computer science, computer engineering, computer information systems, software engineering, or a related area and 3 years’ experience in software engineering or a related area.
- Background creating inclusive digital experiences, including knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.
Responsibilities
- Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
- Drive the full software development lifecycle across teams, ensuring high availability, fault tolerance, and real-time data processing.
- Architect and integrate intelligent software systems using cloud-native principles and model-driven design to enhance development velocity and quality.
- Provide technical leadership and mentorship, influence architectural standards, and promote engineering excellence.
- Collaborate with stakeholders to define technical requirements, measure success metrics, and ensure solutions meet business objectives.
- Foster continuous improvement by identifying opportunities, adapting to change, and driving innovation across projects.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards; additional compensation may include stock.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
