Principal Site Reliability Engineer - Oracle Health (US REMOTE)

Oracle•United States,

2d•$84,900 - $209,500•Remote

About The Position

Oracle Health is seeking a Site Reliability Engineer to support services and infrastructure for a diverse group of customers in a multi-tenant environment. This hands-on engineering role focuses on troubleshooting, automation, and service reliability. The engineer investigates issues across interconnected services, participates in on-call support, and builds tools to improve monitoring, accelerate recovery, and prevent recurring incidents. The role also explores AI-powered automation and AIOps to help anticipate issues and strengthen operations. The position provides operational support for Oracle Health services and infrastructure, responds to incidents, performs root-cause analysis, and identifies and develops automation. It requires communicating information about services, anticipating the potential impact of changes, documenting incidents, maintaining service health and performance reporting, and experimenting with AI-based tools and AIOps trends. The engineer collaborates across teams, coaches junior team members, contributes to process improvements, and participates in candidate interviews. This is a full-time remote position with Oracle in the United States. Applicants must be U.S. citizens; sponsorship is not offered.

Requirements

U.S. citizenship; the position does not offer sponsorship.
Experience with Python, Java, SQL, shell scripts, Kubernetes, databases, and public cloud.
Advanced knowledge of incident triage, response, and root-cause analysis.
Ability to troubleshoot complex technical issues across interconnected services and infrastructure.
Ability to identify and implement automation opportunities and test moderately complex automations.
Ability to monitor service performance, document service condition and incidents, and report on health and performance.
Ability to collaborate across teams and communicate the potential impact of changes.

Nice To Haves

Experience experimenting with AI-based tools such as Codex and developing knowledge of AIOps trends.
Interest in emerging AI and AIOps tools and practices.

Responsibilities

Provide operational support for Oracle Health technology, services, infrastructure, incidents, and issues.
Drive and participate in on-call shifts to address issues.
Investigate and resolve technical issues spanning multiple services, using debugging techniques to meet incident response, mitigation, and resolution SLAs.
Document incidents and perform root-cause analyses, capturing information for analysis and future reference.
Conduct post-mortems and take steps to prevent incident recurrence.
Identify, develop, and implement automation opportunities, tools, designs, and scripts to gather metrics, monitor, analyze, mitigate, or remediate issues using AIOps.
Test moderately complex automations to confirm they perform correctly and produce expected results.
Collect data, triage, conduct technical analysis, and redirect issues as needed to maintain and optimize operations and infrastructure reliability.
Proactively monitor services, keep current on their performance, and document service condition.
Provide health and performance reporting and take appropriate action based on data trends.
Experiment with and evaluate emerging tools and technologies, including AI tools such as Codex, to build proactive monitoring and automation.
Escalate unresolved or critical issues with an assessment and potential solutions, and contribute to documenting problem-solving strategies.
Collaborate across the organization and with business leaders, stakeholders, and customers to align expectations and deliver suitable solutions.
Pursue learning, stay current on AI trends and best practices, seek feedback and training, and coach and mentor junior team members.
Recommend and help implement process improvements, and evaluate their impact on stakeholders.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.