Principal Quality Assurance Engineer

AT&T•Alpharetta, GA

8d•Hybrid

About The Position

As part of the AIA Product team, this role is responsible for validating customer orders with Hub Devices in the OrderGraph Application to ensure successful activation in Neo and proper monthly billing through RTB. OrderGraph, Neo, and RTB are AT&T backend systems responsible for order management, activation, and customer billing. The position is responsible for the performance of all functions involved in the quality assurance and test execution for new and existing applications and interfaces. This includes using testing techniques and designing, developing, and analyzing test plans and strategies, writing and executing test cases, and troubleshooting defects for applications. The role also involves determining integrated testing solutions that include cross dependencies between organizations and programs, developing data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability, and security needs, and performing E2E testing encompassing the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service. The engineer will apply knowledge of networks for integrated IT and network tests to ensure services function, are properly billed, and issues can be resolved and managed. This role oversees quality assurance processes for all products, works with staff to define the optimal solution for each issue, and implements in-house quality procedures, standards, and specifications. Additionally, the engineer will develop automation strategies to enhance test execution, manual test coverage, and the consistency of regression tests, collaborate with program managers, dev leads, and architects to identify test scenarios for large programs, and report defects and follow up on their closure. Analysis of test results, reporting test metrics, and preparing and presenting test reports are also key responsibilities. Communication of progress is done proactively and regularly using various tools and strategies, governance calls, stand-up calls, formal jeopardies, escalations, daily and weekly progress reports, and defect metrics collections.

Requirements

Requires a Master’s degree, or foreign equivalent degree in Applied Computer Science, Computer Engineering, or Manufacturing Engineering and Management
Three (3) years of experience in the job offered or three (3) years of experience using testing techniques and designing, developing, and analyzing test plans and strategies
Three (3) years of experience writing and executing test cases and troubleshooting defects for applications
Three (3) years of experience performing E2E testing encompassing the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service
Three (3) years of experience utilizing Postman, REST, Selenium, REST Assured, and Cucumber
Three (3) years of experience using Java and Python
Three (3) years of experience writing automation tests using BDD frameworks using Groovy
Three (3) years of experience writing automation frameworks using Selenium for web applications
Three (3) years of experience applying knowledge of testing frameworks including JUnit and Test NG

Responsibilities

Design and implement comprehensive test cases that cover all critical business scenarios, including customer order validation, service activation, suspension, resumption, and termination processes involving Wi-Fi Hub Devices.
Ensure these test cases reflect real-world workflows across AT&T’s OrderGraph, Neo, and RTB backend systems.
Thoroughly document and report any application defects encountered during testing, including issues such as incorrect order processing, billing errors, or discrepancies in service status updates across systems.
Validate customer orders with Hub Devices in the OrderGraph Application to ensure successful activation in Neo and proper monthly billing through RTB.
Perform the performance of all functions involved in the quality assurance and test execution for new and existing applications and interfaces.
Use testing techniques and design, develop, and analyze test plans and strategies.
Write and execute test cases and troubleshoot defects for applications.
Determine integrated testing solutions that include cross dependencies between organizations and programs.
Develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability, and security needs.
Perform E2E testing encompassing the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service.
Apply knowledge of networks for integrated IT and network tests to ensure services function, are properly billed, and issues can be resolved and managed.
Oversee quality assurance processes for all products.
Work with staff to define the optimal solution for each issue that may arise and implement in-house quality procedures, standards, and specifications.
Develop automation strategies that will enhance test execution, manual test coverage, and the consistency of regression tests.
Collaborate with program managers, dev leads, and architects to identify test scenarios for large programs.
Report defects and follow up on their closure.
Analyze test results, report test metrics, and prepare and present test reports.
Use various tools and strategies, governance calls, stand-up calls, formal jeopardies, escalations, daily and weekly progress reports, and defect metrics collections to communicate progress proactively and regularly.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone