Principal Project/Program Manager

AT&T•Dallas, TX

1d•Hybrid

About The Position

As a Principal Project/Program Manager employees will be required to do some travelling conducting client visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Drive day-to-day execution and enablement for technical care initiatives that improve expert experience, reduce friction, strengthen compliance, and accelerate customer issue resolution across Mobility and Broadband. Partner across Product, Technology, Operations, and frontline stakeholders to translate business needs into deliverables, keep work moving with strong operating rhythm, and leverage AI and automation tools to scale personal productivity and improve how work gets done. The work will sit at the intersection of troubleshooting excellence, platform/tool readiness, workflow modernization, and operational adoption. Technical project and/or program management experience required. Experience implementing automation; and strong communication skills, with the ability to clearly articulate complex technical concepts to non-technical audiences. As a Principal Project/Program Manager your tasks may include, but are not limited to, the following: An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues. This role supports call delivery program execution for Consumer Customer Care call centers. The position is responsible for driving work end to end, from intake through deployment, and works across Care and Technology teams to support call delivery initiatives, helping translate strategic direction into clear requirements, delivery plans, and operation outcomes. Key responsibilities may include, and are not limited to, defining requirements, managing dependencies, tracking progress, identifying risks and decision points, providing recommendations, and maintaining governance materials and leadership updates.

Requirements

Valid Driver’s License: Must have a valid driver’s license with a satisfactory driving record, current auto insurance, and a reliable vehicle to meet the transportation needs of the market.
Open to travel
7+ years of related project/program management experience.
Certification is required in some areas.
Negotiation skills
Building relationships
Data Analytics
Technical project and/or program management experience required.
Experience implementing automation; and strong communication skills, with the ability to clearly articulate complex technical concepts to non-technical audiences.

Nice To Haves

Bachelor’s degree (BS/BA) desired.

Responsibilities

End-to-End Project Management: Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
Project Planning and Scheduling: Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
Stakeholder and Vendor Communication: Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
Quality Assurance and Issue Resolution: Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
Other duties as assigned: Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone