Principal Project/Program Manager
About The Position
This role is responsible for supporting project execution and ensuring alignment to scope, schedule, and budget through effective resource coordination and the use of industry-standard methodologies. Supporting call delivery program execution for Consumer Customer Care call centers, this position drives work end to end—from intake through deployment—and partners across Care and Technology teams to move call delivery initiatives forward. The role helps translate strategic direction into clear requirements, delivery plans, and operational outcomes, while also supporting governance, leadership updates, risk identification, dependency management, and key decision-making.
Requirements
- 7+ years of related experience in a large corporate environment
- Experience supporting projects from initiation through completion
- Ability to drive work end to end, from intake through deployment
- Experience coordinating across cross-functional teams, including Care and Technology
- Ability to define requirements, manage dependencies, track progress, and identify risks and decision points
- Experience developing and maintaining project plans, schedules, resource allocations, status reports, governance materials, and leadership updates
- Strong communication skills to work with stakeholders, clients, and vendors and manage expectations effectively
- Ability to ensure quality standards and proactively resolve issues and risks
- Broad business knowledge and strategic insight related to emerging trends and technologies
- Ability to work with minimal oversight, influence decisions, and support others with complex issues
- Bachelor’s degree (BS/BA) desired
Responsibilities
- Support projects from initiation to completion, helping ensure delivery is on time, within budget, and aligned to defined quality standards.
- Develop and maintain detailed project plans, schedules, resource allocations, and status reports that guide execution and keep work aligned to objectives.
- Maintain regular communication with stakeholders, clients, and vendors to provide updates, facilitate meetings, and manage expectations.
- Review project deliverables to help ensure adherence to quality standards and take proactive steps to identify, analyze, and resolve issues and risks.
- Support processes related to resource management, data analysis, reporting, and team collaboration.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Principal
