Principal Program Manager

Loftware•Portsmouth, NH

7d•Hybrid

About The Position

Loftware is looking for a Principal Program Manager who will be responsible for managing customer-facing full life-cycle projects, from PreSales handoff through full implementation/configuration to go-live. They will use Project Management Professional methodologies to simultaneously manage multiple system implementation projects, utilizing internal resources and internally developed applications. It is critical that this position manage and deliver on-time projects within scope and budget, delivering functionality agreed to within the Statement of Work (SOW).

Requirements

10 years of program management experience, including tracking and planning projects.
At least 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).
Experience with Salesforce.
Experience in activities and resource planning with enterprise software projects.
Flexibility and proven ability to conform to shifting priorities, demands, and timelines.
Decisiveness in resolving business problems, making decisions and identifying priorities.
Advanced competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.

Nice To Haves

Experience working for large system integrators is a plus
Experience in or with supply chain companies is a plus
Multi-Language fluency (written and verbal) preferable.

Responsibilities

Full project life cycle ownership: successful project delivery will include full implementation from Project Initiation to Technical Support handoff for multiple customer-facing major initiatives simultaneously.
Moderate understanding of systems architectural solutions to be implemented.
Prepare detailed project plan for multi-phase projects. Projects will include, but not limited to: Planning, Specification Development, Installation, Configuration, UAT, Training, Go-Live and Functional/Architectural Documentation.
Ensure that projects are proceeding according to scope, schedule, budget and quality standards.
Provide remote and on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Manage project scope, time management and changes per Statement of Work. Manage Change-order process to minimize scope-creep.
Define success criteria and disseminate them to involved team members throughout project life cycle.
Report on project success criteria results, metrics, tests, and deployment management activities. Provide at least weekly project reports preferably automated via Professional Services Automation (PSA) system.
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
Prepare configuration/design effort estimates to justify resource planning and allocation. Delegate tasks and responsibilities to appropriate personnel with a clearly defined.
Prioritize and manage solution quality issues and escalations with Product Management and Development departments.
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
Proactively research and communicate additional opportunities for expansion within the existing customer base (land and expand).
Instill trustworthy and resourceful relationship between customers and Loftware.