Principal Program Manager, Auto & Industrial

Xometry•Waltham, MA

10d•Hybrid

About The Position

The Principal Program Manager owns a portfolio of Xometry’s most complex and highest-value production programs, often several concurrent programs of $5 million or more each, from award through launch and into steady-state supply. This person is the primary customer contact, leads the cross-functional and manufacturing partner teams delivering each program, and is accountable for quality, delivery, and financial results. In addition to managing individual programs, the Principal Program Manager improves Xometry’s overall program operations. The role sets program management standards, drives operational improvements that support portfolio scalability, and mentors other program managers. It reports to the Director, Strategic Program Operations. The position is remote or hybrid and involves approximately 25% travel to customer and partner facilities. The successful candidate must be ITAR eligible as a U.S. person because the role requires access to export-controlled information. The estimated base salary range is $116,000–$143,000 annually, plus an annual bonus, depending on job-related skills, relevant experience, and location.

Requirements

Bachelor’s degree in Engineering, Business, Operations, Supply Chain, or a related field.
12 or more years of program or project management experience, including leading production programs in a manufacturing environment.
Manufacturing experience across processes such as CNC machining, injection molding, sheet metal, stamping, die casting, or extrusion.
Demonstrated success managing multiple concurrent, complex programs, often worth $5 million or more each, from award through launch and into repeat production.
Working knowledge of APQP and related quality planning practices.
Experience managing program budgets, timelines, scope, and financial results.
Experience leading cross-functional teams and managing supplier or contract manufacturer performance.
Strong analytical, problem-solving, and facilitation skills in technical and manufacturing settings.
Strong written and verbal communication skills, including executive-level presentation skills.
Must be ITAR eligible as a U.S. person because the role requires access to export-controlled information.
Approximately 25% travel to customer and partner facilities.
Hands-on and accountable approach, with willingness to get into the details to keep programs on track.
Credibility with customer program directors and partner plant managers.
Structured, data-driven approach, acting on program signals before issues become escalations.
Customer focus and clear, proactive communication.
Ability to build processes and standards that others can follow.
Comfort working independently and as part of a team in a fast-paced environment.

Nice To Haves

Five or more years of military experience, such as service in program management, acquisition, logistics, or operations roles.
PMP certification.
Lean or Six Sigma certification.
Experience in automotive, aerospace, defense, or industrial manufacturing.
Experience with PPAP, AS9102 first article inspection, or other customer launch requirements.
Familiarity with ERP systems, Salesforce, BI tools such as Tableau or Looker, and project management tools such as Smartsheet, Jira, Asana, or Microsoft Project.
Experience in a high-mix contract manufacturing or manufacturing marketplace environment.

Responsibilities

Lead multiple concurrent, complex production programs, often worth $5 million or more each, from opportunity and award through first article, launch, and repeat production.
Build and manage detailed program plans that address customer and internal requirements for scope, timeline, quality, and cost.
Run programs using the Xometry Product Development Process, aligned with Advanced Product Quality Planning (APQP).
Manage program budgets and financials, including tooling, capital, and margin, and drive actions to meet financial objectives.
Track launch and production metrics, including timeline adherence, on-time delivery, quality, customer experience, and program financial results.
Serve as the primary point of contact for customer program, engineering, quality, and procurement teams.
Lead cross-functional teams across Sales, Field Deployed Engineering, Quality, Supply Chain Planning, and the Partner Network.
Hold manufacturing partners accountable for program commitments and work with them on capacity, schedule, and quality issues.
Coordinate resources, partner capacity, and dependencies across concurrent programs; identify risks, escalate when needed, and lead mitigation and recovery across customer, partner, and internal teams.
Communicate program status through regular reviews with customers and internal leadership.
Identify opportunities to expand programs within existing accounts and bring them to Sales and Account Management.
Lead cross-functional operational initiatives that improve program efficiency, scalability, and repeatability.
Define and monitor program KPIs, and use data to identify and drive improvements.
Apply Lean principles and operational best practices to program workflows, identifying opportunities for automation and process improvement.
Develop and maintain program management standards, templates, and playbooks.
Work with Product and Engineering to improve tools and systems that support program execution.
Mentor and coach program managers on launch planning, customer management, financial management, and structured problem solving.
Serve as the escalation point for difficult program issues across the portfolio.
Help onboard new program managers and contribute to hiring.

Benefits

401(k) match.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Generous paid time off, including vacation, sick leave, floating and fixed holidays.
Maternity and bonding leave.
Employee assistance program (EAP) and other wellbeing resources.
Annual bonus.