Principal Program Manager- Strategic Customer Delivery

Oracle•Nashville, TN

5h•$90,100 - $209,500

About The Position

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes. The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. The team is responsible for converting accepted strategic customer demand into executable delivery plans with clear milestones, dependencies, owners, risks, decisions, and handover criteria. As a PM — Strategic Customer Delivery, you will own the integrated delivery motion for an assigned portfolio of strategic customers. You will maintain the complete delivery picture from accepted delivery baseline through documented handover, ensuring functional milestones are connected to customer commitments and critical-path risks are visible early. You will not replace functional execution teams. Instead, you will own integrated visibility, cross-functional orchestration, decision tracking, escalation, and leadership reporting so strategic customer deliveries can move forward with clarity and accountability.

Requirements

Experience in program management within a technical delivery context.
Ability to manage integrated delivery motions for a portfolio of customers.
Skills in maintaining a complete delivery picture from baseline to handover.
Capability to connect functional milestones to customer commitments.
Proficiency in identifying and making critical-path risks visible early.
Experience in owning integrated visibility, cross-functional orchestration, decision tracking, escalation, and leadership reporting.

Responsibilities

Own the integrated delivery motion for an assigned portfolio of strategic customers.
Maintain the complete delivery picture from accepted delivery baseline through documented handover.
Ensure functional milestones are connected to customer commitments.
Ensure critical-path risks are visible early.
Own integrated visibility, cross-functional orchestration, decision tracking, escalation, and leadership reporting.