Principal Customer Success Manager - Strategic

6sense

7d•$126,394 - $185,378•Remote

About The Position

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Requirements

Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.
Developing strategies on assigned accounts to fully leverage technology solutions
high-touch Strategic or Enterprise Customer Success
working with global enterprise and customers with multiple stakeholders
managing success programs as the key advisor to global as well as regional customer organizations
advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)
working closely with B2B demand gen, marketing operations, sales operations, and analytics teams
negotiating renewals and identifying and driving upsell opportunities
leading projects from conception to closure, and leveraging and influencing internal resources to get things done
marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media.

Responsibilities

Execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI).
Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team.
Work closely with customer and internal teams to maintain visibility into product performance and customer feedback.
Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn.
Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense.
Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases.
Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training.
Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps.