Principal Program Manager-GTM
About The Position
We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization. This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes. The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.
Requirements
- Bachelor's degree with minimum 12+ years of program management experience leading large, complex, cross-functional initiatives.
- Experience with a top-tier strategy, operations, or technology consulting firm.
- Experience in at least one defined GTM/CX domain (e.g., sales, CPQ, customer success).
- Proven track record of structuring ambiguous problems and driving executive alignment.
- Background in technology transformation, operating model change, or system implementations.
Nice To Haves
- MBA from a top-tier university.
Responsibilities
- Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
- Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
- Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
- Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
- Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions
- Drive adoption of internal GTM/CX change management processes
- Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools
- Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness
- Embed accountability and feedback loops to ensure processes deliver measurable business impact
- Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions
- Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders
- Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes
- Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity
Benefits
- restricted stock units
- bonus
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What This Job Offers
Job Type
Full-time
Career Level
Principal
