Principal Program Manager - AI Strategy
About The Position
We are seeking a Principal Program Manager to lead enterprise-wide AI strategy and transformation at scale. In this role, you will be the single-threaded owner of a multi-org AI adoption program, responsible for defining the vision, building the operating model, and driving measurable productivity impact through AI-powered automation and GenAI tool integration across a workforce of thousands. You will operate as a strategic leader at the intersection of AI product adoption, operational transformation, and organizational change management. This role requires you to stitch together a fragmented landscape of AI experiments, 1P/3P tools, and automation initiatives into a coherent strategy — setting priorities, building coalitions across VP-level organizations, and creating the measurement frameworks that demonstrate AI's business impact. You will build and lead a federated program model spanning multiple working groups, influence without authority across senior leadership, and serve as the connective tissue between engineering/product teams building AI capabilities and the operational organizations adopting them. This is not a role for someone who simply tracks projects — it requires a strategic thinker who can shape the "how" and "what" of AI transformation, navigate ambiguity, and drive organizational alignment at scale.
Requirements
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
Nice To Haves
- Experience delivering projects within scope, time, budget and quality
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value.
Responsibilities
- Define and own the end-to-end AI transformation strategy, roadmap, and operating model across multiple VP-level organizations
- Build and lead a federated program structure (working groups, SPOCs, steering committees) that drives accountability while respecting distributed ownership
- Design productivity measurement frameworks that quantify AI's impact — including throughput metrics, complexity weighting, automation categorization, and baseline methodology
- Orchestrate the AI experimentation portfolio — connecting teams working on similar use cases, prioritizing investments, recommending scaling vs. sunset decisions, and synthesizing learnings
- Drive 1P AI platform adoption strategy, identifying high-impact use cases, removing adoption barriers, and partnering with product teams to shape tool roadmaps
- Lead executive communication — translating complex operational and AI impact data into compelling narratives for VP+ leadership through MBRs, QBRs, and strategic planning cycles
- Establish the governance model for AI experimentation including security review pathways, responsible AI guardrails, and scaling criteria
- Partner with analytics and data science teams to build dashboards and tracking mechanisms that provide real-time visibility into AI-driven efficiency gains
- Inform annual planning (OP1/OP2) by synthesizing experiment outcomes, common problem statements, and solution extensibility into resource and investment recommendations
- Serve as the cross-org "air traffic controller" — maintaining a bird's-eye view of all AI initiatives, identifying duplication, driving reuse, and ensuring initiatives sum to program-level goals
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
