Principal Product Marketing & Development - Smart Home Products
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. We’re looking for a Principal Product Manager for Systems Integration to own how the core smart home security product connects into AT&T’s ecosystem: sales, ordering, billing, provisioning/fulfilment, authentication, and care/support systems. This role is responsible for making sure the product actually “works in the real world” inside AT&T—customers can buy it easily, get it provisioned correctly, see it on their bill, manage it in their accounts, and get effective support. You will stitch together front-end experiences, backend services, and legacy systems so the product feels seamless to customers and to internal teams. This role is focused on the end‑to‑end technical integration of the smart home security product itself.
Requirements
- 8–10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments.
- Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows.
- Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements).
- Experience leading cross‑system integration projects that involve multiple organizations and legacy platforms.
- Excellent communication and documentation skills, with the ability to act as a “translator” between business, product, and highly technical teams.
- Strong problem‑solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).
Responsibilities
- Own the product’s integration architecture, including end‑to‑end system maps, data flows, and dependencies.
- Translate customer journeys (buy → install → bill → support) into clear technical requirements and specs for engineering teams.
- Act as the primary technical partner for cross‑functional teams including Sales, Billing, Fulfillment, and Care.
- Ensure integrations are production‑ready by partnering with engineering and operations and tracking key technical performance metrics.
- Lead integration impact assessments and end‑to‑end testing for new features, bundles, promotions, and entitlement changes.
- Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product‑specific integration needs.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
