Principal Product Manager (PropTech & Property UX)
About The Position
AT&T is seeking a senior individual contributor to own and elevate the Property Owner and Property Staff Experience across the Multi‑Dwelling Unit (MDU) lifecycle. This role drives end‑to‑end connectivity experience for property stakeholders—ensuring clarity, reliability, and operational confidence from onboarding through steady‑state operations. The ideal candidate will translate real‑world owner and staff needs into actionable product requirements, lifecycle metrics, and cross‑functional execution that shift the experience from reactive “break/fix” to predictable, scalable operations aligned to the AT&T Guarantee. Overall Purpose: This role is responsible for owning and improving the end‑to‑end experience for property owners and onsite staff across AT&T’s MDU portfolio. The position ensures connectivity solutions are intuitive to operate, reliable at scale, and supported by clear visibility into performance, issues, and outcomes. By partnering across Product, Technology, Network, and Operations teams, this role transforms fragmented lifecycle experiences into a cohesive, confidence‑building operating model for property stakeholders.
Requirements
- Bachelor’s degree (BS/BA) or equivalent experience.
- 7+ years of experience in one or more of the following: Product management, Customer or partner experience, Platform, lifecycle, or operations‑focused roles, Infrastructure, connectivity, or technology‑enabled services
- Demonstrated ability to drive cross‑functional outcomes without direct authority.
- Experience translating operational workflows into scalable product or platform requirements.
- Strong analytical and storytelling skills, including executive‑ready communication.
- Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks.
Nice To Haves
- Experience in MDUs, property‑based services, infrastructure platforms, or complex B2B2C environments preferred.
Responsibilities
- Own the Property Owner & Property Staff Experience Strategy: Define and drive a clear, lifecycle‑based experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution. Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth.
- Translate Operational Needs into Product Outcomes: Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria. Partner closely with Product, Technology, and Network teams to ensure execution reflects real‑world property needs.
- Establish Lifecycle-Based Success Metrics: Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations. Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.
- Lead Cross‑Functional Execution Without Direct Authority: Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection. Shift the owner experience from reactive support to predictable, self‑service operations.
- Drive Closed‑Loop Feedback and Continuous Improvement: Establish structured feedback mechanisms with property owners and staff. Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.
- Align Experiences to the AT&T Guarantee: Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customer‑first service. Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
