Principcal Product Manager

Hiya•Seattle, WA

31d•Remote

About The Position

Hiya is seeking a Product Manager to enhance its enterprise products for trusted business calling. This role will focus on areas such as customer activation, product adoption, branded calling experiences, trusted business calls, analytics, reporting, customer workflows, and platform capabilities, all aimed at delivering measurable value to businesses. The ideal candidate will be commercially astute, customer-focused, analytically skilled, and adept at collaborating across various departments and with external partners. They should possess a deep understanding of customer needs, the ability to navigate ambiguity, and a knack for balancing product and business considerations to drive results. The role encourages the use of AI tools for efficiency and a proactive, builder-oriented mindset to deliver impactful products.

Requirements

Product management experience, or equivalent experience building and scaling customer-facing technology products.
Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas.
Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes.
Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market.
Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly.
Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products.
Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences.
High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes.
Comfort using AI tools to improve the speed and quality of product work.

Nice To Haves

Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization.
Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams.
Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products.
Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIs.
Startup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited support.

Responsibilities

Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics.
Identify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomes.
Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement.
Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products.
Translate complex customer, technical, and ecosystem topics into clear product strategy, product briefs, requirements, tradeoff analyses, and executive-ready materials.
Use customer feedback, product usage data, sales and customer success signals, and market insights to identify improvement opportunities.
Contribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilities.
Use AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-making.
Go around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcome.

Benefits

Base Salary: $181,000- $218,000
Equity Compensation: ownership aligned with your impact and the company's growth
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week