Principal Product Manager – Agentic AI platform for financial services

Prime Talent Recruiting • San Francisco, CA

3d • Onsite

About The Position

Lead the strategy, development, and evolution of an agentic AI platform that powers multiple AI-driven products. This strategic, hands-on role partners closely with engineering leadership to shape platform direction, simplify and scale existing capabilities, and decide what to build, consolidate, or retire. The role owns a complex, multi-component platform serving multiple product teams and delivers scalable AI solutions in a fast-paced environment.

The Principal Product Manager works with the CTO and engineering leadership to set platform priorities and technical product direction, while providing strategic direction to 3–4 Product Managers. The role spans Voice, Chat, Contact Center, Collections, and Fraud product lines, and includes platform infrastructure, advanced AI capabilities, APIs and integrations, and new capabilities from concept through launch and ongoing improvement. The role is onsite five days per week in San Francisco’s Financial District.

Requirements

• 8–15 years of Product Management experience, including at least 3 recent years at the Staff or Principal Product Manager level.
• Proven experience owning a complex, multi-component platform serving multiple product teams, ideally in AI/ML, infrastructure, or enterprise technology.
• Strong 0-to-1 product development experience, either at a startup or as the first Product Manager launching a new product within a larger technology company.
• Deep understanding of AI/ML platforms and modern LLM technologies, including orchestration, evaluations, fine-tuning, RAG, and agentic frameworks.
• Experience managing platform contracts, APIs, versioning, deprecation, and migration strategies across multiple engineering and product teams.
• Hands-on experience building AI agents, scripts, prototypes, or automated workflows beyond basic AI prompting.
• Strong technical background; previous experience in software engineering, data engineering, or a related technical discipline is preferred by the posting.
• Ability to work closely with senior engineering leaders, make complex technical trade-offs, and influence product direction across teams.
• Bachelor’s degree required, preferably in Computer Science, Engineering, or a related field.
• Comfortable working onsite five days per week in San Francisco’s Financial District.

Nice To Haves

• Previous experience in software engineering, data engineering, or a related technical discipline.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience owning platforms in AI/ML, infrastructure, or enterprise technology.

Responsibilities

• Own AI platform strategy, partner with the CTO and engineering leadership to define priorities and technical product decisions, and provide strategic direction to 3–4 Product Managers.
• Manage competing priorities across Voice, Chat, Contact Center, Collections, and Fraud product lines, ensuring platform capabilities support multiple teams and business needs.
• Evaluate existing platform components, identify opportunities to consolidate capabilities and reduce duplication, and develop scalable AI infrastructure solutions.
• Drive AI/ML platform innovation, including LLM orchestration, model evaluations, fine-tuning, Retrieval-Augmented Generation (RAG), and agentic AI frameworks.
• Lead API strategy, versioning, deprecation, backward compatibility, and migration planning across multiple product teams.
• Own new platform capabilities from concept through development, launch, adoption, and continuous improvement.
• Work directly with engineers and use AI development tools; build agents, scripts, and automated workflows to improve product development and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal