Principal Product Managers-Security: Customer Voice and Product Insights

Microsoft•Redmond, WA

12h•$142,800 - $304,200

About The Position

Microsoft Security Engineering’s Customer Value Creation organization connects customer, partner, product usage, support, and other insights with product decision-makers to improve product experiences, accelerate adoption, and make Microsoft Security solutions easier to deploy, use, and support. Principal Product Managers own how post-launch customer feedback reaches Product Engineering and gets resolved for assigned Microsoft Security product areas. Product areas may change with business needs. The role leads a cross-functional virtual team using a shared, organization-wide framework to triage, prioritize, deliver, and close the loop on feedback about generally available products, including incident and non-incident items. The manager brings together signals from support, customers, field teams, partners, product usage, and research; applies analytics and AI-assisted analysis to identify patterns and prioritize issues; and distinguishes product gaps from configuration, integration, or operational challenges. Findings are turned into technically and commercially supported recommendations for Product Engineering, with clear decisions, rationale, timing, ownership, and follow-up communicated to customer-facing teams. The position works across Product, Engineering, support, field, partner, and subject matter expert teams, and may engage enterprise customers directly when firsthand context is needed. It defines data models, metrics, dashboards, and automation to improve traceability and speed decisions, and coaches peers and partner teams to adopt and improve the feedback process. The successful candidate brings product judgment, support and escalation expertise, technical depth in enterprise security and cloud architectures, and the ability to influence without direct authority. The role also provides technical thought leadership and models Microsoft values through inclusive collaboration, accountability, customer focus, and a growth mindset.

Requirements

Bachelor’s degree and 8+ years of experience in product, service, or program management or software development, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Strong product judgment and experience with customer support and escalation workflows.
Technical depth in enterprise security and cloud architectures.
Experience driving qualified feedback from intake through engineering decision and follow-up with customer-facing teams.
Ability to influence Product and Engineering stakeholders without direct authority.
For the Defender-focused area: 5+ years working with security operations, threat detection and response, SIEM, XDR, identity and access management, cloud security, or related technical products.
For the Defender-focused area: experience converting customer, field, support, telemetry, research, or product-usage signals into evidence-based Engineering recommendations.
For the Defender-focused area: experience leading cross-team or virtual-team initiatives and processes adopted by multiple teams.
For the Defender-focused area: experience defining metrics and building or directing insights dashboards used for prioritization or business decisions.
For the Defender-focused area: experience analyzing telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses to guide product decisions.
For the Purview-focused area: 5+ years working with data security, data governance, compliance, endpoint or device management, identity, cloud security, or related technical products.
For the Purview-focused area: experience turning post-launch customer, support, product-data, research, or product-usage signals into prioritized requirements or Engineering recommendations.
For the Purview-focused area: experience analyzing technical evidence such as telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses.
For the Purview-focused area: experience working with data protection, information governance, compliance, device and endpoint management, or identity technologies in enterprise deployments, including discussing technical tradeoffs with customers and engineers.
For the Purview-focused area: experience influencing senior Product and Engineering stakeholders across organizations without direct authority.

Nice To Haves

Bachelor’s degree and 12+ years of experience in product, service, or program management or software development, or equivalent experience.
4+ years taking a product, feature, or experience to market, such as through design, product-market fit, and launch, including internal tools or frameworks.
6+ years improving product metrics in-market, such as growing a customer base, expanding usage, or avoiding churn.
6+ years disrupting a market for a product, feature, or experience, such as through competitive disruption or replacing an established competing product.
For the Purview-focused area: deep technical experience with Microsoft Purview, Microsoft Intune, or comparable data security, compliance, or unified endpoint management platforms, including implementation, architecture, support, engineering, or technical product leadership.
For the Purview-focused area: deep understanding of data loss prevention, information protection, data governance, regulatory compliance, device and application management, Zero Trust, cloud and hybrid architectures, APIs, integrations, and enterprise deployment patterns.
For the Purview-focused area: experience with post-launch product health, customer escalation patterns, supportability, adoption, or customer experience programs.
For the Purview-focused area: experience building feedback systems, insights dashboards, regular review processes, or ways to communicate priorities and decisions across large organizations.
For the Purview-focused area: experience using AI-assisted analysis, analytics, product data, and automation to summarize and categorize feedback and identify patterns.
For the Defender-focused area: deep technical experience with Microsoft Defender, Microsoft Sentinel, Microsoft Entra, or comparable SIEM, XDR, and identity platforms, including implementation, architecture, support, engineering, or technical product leadership.
For the Defender-focused area: understanding of SOC workflows, threat detection and response, KQL or similar query languages, Zero Trust, conditional access, and hybrid identity.
For the Defender-focused area: hands-on experience with analytics and visualization tools, including data modeling and building executive-ready insights dashboards.
For the Defender-focused area: experience applying AI to synthesize feedback, detect patterns and duplicates, recommend priorities, automate routing, and reduce time from intake to decision.

Responsibilities

Lead a cross-functional virtual team applying and evolving an organization-wide process for triaging, delivering, and closing the loop on in-market feedback, including incidents and non-incident items.
Define data models, metrics, and insights dashboards that show status, decisions, and impact to Product, Engineering, field, and support leaders.
Use telemetry, analytics, and AI to combine feedback signals, identify patterns, remove duplicates, and assess impact and urgency.
Use automation to route feedback, maintain traceability, and shorten the time from intake to decision.
Coach peer product managers and partner teams in consistent use of the process; measure adoption and quality and improve the system based on results and feedback.
Combine post-launch signals from support, field teams, customers, partners, product usage, and research into technically and commercially supported product recommendations.
Meet directly with enterprise customers, security operations teams, or identity practitioners when firsthand context is needed to clarify architectures, workflows, integrations, blockers, or expected behavior.
Work with field, support, Product, Engineering, and subject matter experts to assess reproducibility, severity, scale, telemetry, workarounds, and possible root causes, distinguishing product gaps from configuration or operational issues.
Translate complex customer scenarios into problem statements, requirements, and tradeoffs that inform decisions about quality, supportability, architecture, adoption, and investment.
Deliver qualified feedback to the appropriate Product Engineering owners and ensure each item receives a clear decision, rationale, timing, and accountable follow-through; update field and support teams on outcomes.
Coordinate with support, field, and subject matter expert teams while contributing product management and support expertise without duplicating their roles.
Advise on security operations, threat protection, identity, and post-launch product health, explaining complex technical issues to practitioner and executive audiences.
Create an inclusive, collaborative environment and demonstrate accountability, customer focus, and a growth mindset.