Principal Product Managers-Security: Customer Voice and Product Insights

Microsoft•Redmond, WA

11h

About The Position

Security is one of the most important priorities for organizations facing digital threats, regulatory requirements, and complex technology environments. Microsoft Security is committed to helping customers protect their people, data, applications, and infrastructure with integrated solutions. Within Microsoft Security Engineering, the Customer Value Creation organization helps turn the right innovation into customer value, faster. We connect insights from customers, partners, product usage, support, and other sources with the teams making product decisions, helping improve product experiences, accelerate adoption, and make Microsoft Security solutions easier to deploy, use, and support. We are looking for Principal Product Managers to own how post-launch customer feedback for: Microsoft Defender, Microsoft Sentinel, and Microsoft Entra reaches Product Engineering and gets resolved. Working within a shared, organization-wide framework for triage, prioritization, delivery to Engineering, and feedback updates, you will lead a cross-functional virtual team that brings product management discipline and deep support expertise to in-market feedback, covering both incident and non-incident items. You will give customer-facing and Product Engineering teams one clear view of status, decisions, and outcomes, and help peer product managers apply the same approach across other security product areas. Microsoft Purview and Microsoft Intune in market. You will bring product management and support expertise to lead feedback on generally available capabilities from intake to closure, working with support, customer-facing, partner, and Product Engineering teams across organizations to bring signals together, confirm patterns, prioritize issues, and drive clear decisions. You will engage customers directly when firsthand context will sharpen a decision. You will bring together post-launch input from support trends, incidents, customer-facing teams, product usage, and research; use AI-assisted analysis to group related feedback, identify patterns, and support prioritization; determine whether an issue is a product gap or a configuration, integration, or operational challenge; and turn the findings into actionable recommendations for Product Engineering. You will drive tradeoff decisions across quality, supportability, and product improvement, using evidence and human judgment so customer priorities are handled consistently across Microsoft Security. The ideal candidates have already led this type of work in a complex product organization. You have built and operated a customer feedback or product-insights process that multiple teams adopted, used technical and business evidence to shape engineering decisions, and influenced Product and Engineering without direct authority. You bring product judgment, deep understanding of customer support and escalation workflows, technical depth in enterprise security and cloud architectures, and a record of driving qualified feedback from intake through engineering decision and follow-up with customer-facing teams. Engineering teams trust the quality of your analysis, and peers rely on you to make the feedback process consistent, data-driven, and fair. Success in this role requires clear roles and focus at scale rather than handling every individual request. The specific product areas may change with business needs, but the purpose remains the same: bring post-launch signals together, deliver what matters most to Product Engineering, and close the loop.

Requirements

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.
4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
Purview : 5+ years of experience working with data security, data governance, compliance, endpoint or device management, identity, cloud security, or related technical products.
Experience turning post-launch signals from customers, support, product data, research, or product usage into prioritized product requirements or recommendations for Engineering.
Experience analyzing technical evidence such as telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses to guide product decisions.
Experience working with data protection, information governance, compliance, device and endpoint management, or identity technologies in enterprise deployments, including discussing technical tradeoffs with customers and engineers.
Experience influencing senior Product and Engineering stakeholders across organizations without direct authority.
Deep technical experience with Microsoft Purview, Microsoft Intune, or comparable data security, compliance, or unified endpoint management platforms, including implementation, architecture, support, engineering, or technical product leadership.
Deep understanding of data loss prevention, information protection, data governance, regulatory compliance, device and application management, Zero Trust, cloud and hybrid architectures, APIs, integrations, and enterprise deployment patterns.
Experience with post-launch product health, customer escalation patterns, supportability, adoption, or customer experience programs.
Experience building feedback systems, insights dashboards, regular review processes, or ways to communicate priorities and decisions across large organizations.
Experience using AI-assisted analysis, analytics, product data, and automation to summarize and categorize feedback, identify patterns, Defender : 5+ years of experience working with security operations, threat detection and response, SIEM, XDR, identity and access management, cloud security, or related technical products.
Experience turning signals from customers, field teams, support, telemetry, research, or product usage into clear, evidence-based requirements or recommendations for Engineering.
Experience leading cross-team or virtual-team initiatives to design and implement processes, systems, or operating rhythms adopted by multiple teams.
Experience defining metrics and building or directing insights dashboards used to drive prioritization or business decisions.
Experience analyzing technical evidence such as telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses to guide product decisions.
Deep technical experience with Microsoft Defender, Microsoft Sentinel, Microsoft Entra, or comparable SIEM, XDR, and identity platforms, including implementation, architecture, support, engineering, or technical product leadership.
Understanding of security operations center (SOC) workflows, threat detection and response, KQL or similar query languages, Zero Trust, conditional access, and hybrid identity.
Hands-on experience with analytics and visualization tools, including data modeling and building executive-ready insights dashboards.
Experience applying AI to synthesize feedback, detect patterns and duplicates, recommend priorities, automate routing, and reduce the time from intake to decision.

Responsibilities

Run the post-launch feedback process: Lead a cross-functional virtual team that applies a shared, organization-wide framework for triaging, delivering, and closing the loop on in-market customer feedback, including incident and non-incident items. Help evolve the framework with partner teams across the organization.
Build insights dashboards and accelerate decisions: Define the data model, metrics, and insights dashboards that give Product, Engineering, field, and support leaders a clear view of status, decisions, and impact. Use telemetry, analytics, and AI to combine feedback signals, identify patterns, remove duplicates, and assess impact and urgency. Use automation to route feedback, maintain traceability, and shorten the time from intake to decision.
Drive adoption across the team: Coach peer product managers and partner teams to use the process consistently. Measure adoption and quality, and improve the system based on results and feedback.
Build a clear and technically credible customer voice: Bring together post-launch signals from support, field, customers, partners, product usage, and research. Turn them into focused recommendations for Microsoft Defender, Microsoft Sentinel, and Microsoft Entra that are supported by technical and business evidence.
Engage customers when it sharpens a decision: Work primarily through internal teams and available evidence, and meet directly with enterprise customers, security operations teams, or identity practitioners when firsthand context is needed to clarify architectures, workflows, integrations, technical blockers, or expected product behavior.
Validate and diagnose product signals: Work with field, support, Product, Engineering, and subject matter experts to assess reproducibility, severity, scale, telemetry, workarounds, and possible root causes, separating product gaps from configuration or operational issues.
Influence product direction: Turn complex customer scenarios into clear problem statements, requirements, and tradeoffs that Product and Engineering leaders can use when making decisions about quality, supportability, architecture, adoption, and investment. Balance customer impact with technical feasibility, dependencies, and capacity.
Drive decisions and closure: Deliver qualified feedback to the right Product Engineering owners, make sure each item receives a clear decision, rationale, timing, and accountable follow-through, and keep field and support teams updated on outcomes.
Partner with clear roles: Work with support, field, and subject matter expert teams across the organization, with each team contributing expertise in its area. Bring product management and support expertise without duplicating their roles.
Provide technical thought leadership: Serve as a trusted advisor on security operations, threat protection, identity, and post-launch product health. Explain complex technical issues clearly to practitioner and executive audiences.
Model Microsoft values: Create an inclusive, collaborative environment and demonstrate accountability, customer focus, and a growth mindset.