EverHealth - Principal Product Manager (Remote, US)

EverCommerce

1d • $120,000 - $135,000 • Remote

About The Position

The Principal Product Manager, Practice Operations at DrChrono is responsible for reducing the administrative burden in DrChrono by 50% in 2026. This involves reimagining workflows surrounding patient visits, focusing on areas like the Message Center, patient portal, scheduling, intake, reminders, follow-up, and administrative task management. The role requires defining product strategy, sequencing, and quality standards to achieve measurable outcomes for practices, along with establishing a system to track time savings.

Requirements

• Strong product leader with a focus on workflows, outcomes, and systems.
• Understanding that great healthcare software reduces work, not just digitizes it.
• Excellent customer discovery instincts and ability to differentiate symptoms from root causes.
• Strong product mechanics: strategy, sequencing, requirements, acceptance criteria, validation, and launch quality.
• Ability to influence across product, engineering, design, support, implementation, and go-to-market teams.
• High standards, low ego, and a bias toward measurable customer impact.
• Must be eligible to work without sponsorship.
• May require travel to Corporate Headquarters in Denver, Colorado, or other North American offices.

Responsibilities

• Lead discovery with DrChrono practices to understand workflow bottlenecks, time sinks, and patient self-service opportunities.
• Reimagine the Message Center for faster prioritization, routing, response, and closure.
• Deliver a modern patient portal to reduce calls, messages, manual intake, and front-office workload.
• Improve scheduling and administrative workflows for simplicity, speed, and automation.
• Partner with design and engineering on product strategy, requirements, acceptance criteria, and workflow testing.
• Utilize data and customer evidence to identify high-leverage opportunities.
• Align support, implementation, sales, and customer success for successful product adoption and measurement.
• Establish clear metrics such as administrative minutes per visit, message resolution time, portal adoption, scheduling conversion, task completion time, support burden, and staff satisfaction.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed