Principal Product Manager- Modern Communications

T-Mobile USA•Frisco, TX

17h•Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Ready to lead the products reshaping how businesses connect? We’re looking for a Principal Product Manager who lives and breathes Contact Center as a Service (CCaaS) and POTS (Plain Old Telephone Service) replacement, someone who can turn deep technical fluency into products customers genuinely love. At T-Mobile, every product exists to solve a real problem for real people. As a Principal Product Manager, you won’t just handle a backlog, you’ll lead the vision, roadmap, and results for some of our most complex, highest-impact products. Part visionary, part strategist, part data analyst, and full-time customer evangelist, you’ll turn deep customer insight and technical know-how into products that drive growth and genuinely improve people’s lives. This role is located at our Frisco, TX HQ and offers 3 days a week in person collaboration!

Requirements

10+ years in product management within Agile software environments, including 7–9 years (Bachelor’s degree) or 5+ years (advanced degree) and 5+ years of CCaaS/POTS-specific experience.
More than 10 years Relevant Product Management experience in an agile software product development environment.
Deep, hands-on expertise in CCaaS and/or POTS replacement, ideally backed by a CCIE (Voice and Collaboration) or equivalent certification.
A track record of shipping complex, high-scope products end to end, not just writing user stories, but owning outcomes.
Sharp analytical instincts paired with genuine customer empathy.
The presence and polish to influence team members at every level, from individual contributors to EVPs.
Required Certifications: CCIE Cisco Certified Internet Expert-Voice and Collaboration or equivalent CCaaS certifications
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Lead the end-to-end strategy, vision, and roadmap for CCaaS, POTS replacement, and cross-platform solutions at the highest level of complexity.
Get close to customers, through research, interviews, and hands-on testing, to uncover real problems worth solving.
Turn insight into action: shape product requirements, define specs, and guide execution across 9+ Agile teams.
Make the business case: build ROI models, secure funding, and defend your roadmap in front of senior leaders.
Stay ahead of trends in CCaaS, telephony, and cross-platform tech, and translate them into competitive advantage.
Lead through influence, presenting confidently anywhere from your engineering team to the C-suite.