Principal Product Manager - AI & Platform Innovation
About The Position
Avaya is seeking an entrepreneurial product leader to identify, shape, and build new opportunities across AI and enterprise platforms. The role focuses on early-stage product development, from clarifying customer problems and validating needs to defining product concepts, business models, and paths to market. The successful candidate will combine technical depth, strong product judgment, and commercial instincts, working closely with Product, Engineering, customers, and partners to develop ideas into scalable products and services. The position spans AI, platform, and developer technologies, with an emphasis on applying emerging AI technologies and agentic experiences to enterprise communications and customer experience. The product leader will help define target customers, use cases, value propositions, product requirements, initial capabilities, pricing, packaging, go-to-market hypotheses, and measures of adoption, usage, customer value, and commercial success. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Positions generally require the ability to communicate and use office technology effectively; physical requirements may vary by assigned work location. The job description and duties may change.
Requirements
- Strong product management experience with AI, enterprise platforms, developer products, APIs, cloud services, communications technology, or adjacent areas.
- Demonstrated experience taking new products from concept through customer validation and launch.
- Builder mentality and comfort operating in ambiguous environments.
- Strong understanding of cloud platforms, APIs, and modern enterprise software.
- Working knowledge of modern AI technologies, including generative AI and AI agents.
- Strong commercial instincts and ability to connect technical capabilities with real customer problems.
- Experience working closely with engineering teams on technically sophisticated products.
- Ability to engage comfortably with customers, developers, partners, and executives.
- Experience with product positioning, pricing, packaging, or go-to-market strategy.
- Strong written and verbal communication skills.
- 7–10 years of experience.
- Bachelor's degree or equivalent experience.
- Currently authorized to work in the United States without needing visa sponsorship now or in the future.
Nice To Haves
- Experience with enterprise communications, CCaaS, CPaaS, conversational AI, real-time technologies, developer platforms, AI platforms, or enterprise SaaS.
- Experience incubating a new product or business inside an established organization.
Responsibilities
- Identify and evaluate new product and platform opportunities.
- Conduct customer and partner discovery to understand unmet needs and validate product hypotheses.
- Turn early ideas into product concepts, prototypes, and experiments.
- Work with Engineering and Architecture to understand technical possibilities and tradeoffs.
- Define product requirements and prioritize initial capabilities.
- Develop a point of view on target customers, use cases, and value propositions.
- Explore opportunities across AI, platform, and developer technologies to create value for enterprise customers.
- Explore applications of emerging AI technologies and agentic experiences in enterprise communications and customer experience.
- Work with ecosystem and technology partners to identify integration and distribution opportunities.
- Develop pricing, packaging, and go-to-market hypotheses.
- Define measures for adoption, usage, customer value, and commercial success.
- Advance successfully validated concepts toward scalable products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
