Principal Product Manager Value Methodology

ServiceNow•West Palm Beach, FL

55d

About The Position

We are seeking a seasoned and forward-thinking AI Value Methodology Analyst to join our Data & Analytics organization. In this senior individual contributor role, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by ServiceNow Products and Artificial intelligence initiatives across the enterprise. Bringing over a decade of experience in data, analytics, and AI, the successful candidate will develop and maintain a comprehensive value methodology framework while also acting as a product owner for analytics experiences that drive adoption, speed, and measurable business impact.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience with ServiceNow Products and how they add value to customers
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
8+ years of experience in data science, analytics, or AI strategy roles, ideally in large-scale enterprise environments.
Proven track record of building and implementing business value frameworks or financial impact models for technology initiatives.
Strong understanding of AI/ML capabilities, lifecycle, and business applications across functions.
Exceptional analytical and quantitative skills with the ability to synthesize complex data into meaningful insights.
Strong business acumen and understanding of corporate value drivers.
Excellent communication and storytelling skills for executive-level presentations.
Experience with tools such as Power BI, Tableau, Excel, and data modeling platforms.
Bachelor's degree in a quantitative or business discipline (e.g., Data Science, Economics, Engineering, Business Analytics)

Responsibilities

Design a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases, including productivity gains, efficiency improvements, cost reductions, and revenue enhancements.
Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions.
Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives-spanning the full lifecycle from pilot phases through full deployment.
Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise.
Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations.
Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases.
Translate complex value models into compelling narratives and actionable insights for executive leadership.
Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys that translate complex data into intuitive and actionable insights.
Help define the roadmap and vision for how various analytics elements-data, AI insights, and value frameworks-come together to drive decision effectiveness and speed for end users.
Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact.
Establish governance protocols to ensure consistency and transparency in AI value tracking across departments.
Maintain a centralized repository of AI use cases, their business impact, and lessons learned to guide future AI investments.
Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities.
Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value.