Principal Product Manager

Microsoft • Redmond, WA

2d

About The Position

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work. Are you an experienced product leader looking for an opportunity to work on some of Azure’s biggest challenges? We are the Engineering Operations (EngOps) team, and we are looking for a Principal Program Manager to join our team.
We sit within the Azure engineering organization and consider customer-facing operational experiences to be essential to the success of the cloud. Our mission is to reduce customer impact during platform events and empower customers with world-class, AI-driven action and guidance when they need clarity, action, or confidence. Our team builds the core experiences and platforms that shape how customers understand the state of their services, navigate issues, and make informed decisions.
We are now expanding our charter to bring Engineering Operations capabilities directly to third-party Azure customers through both Azure Portal and programmatic experiences, enabling them to benefit from the same operational insights and guidance used internally at Microsoft. This role will be central to defining and shaping that offering.
We are looking for a Principal PM to define and deliver a new customer-facing offering that brings EngOps capabilities directly to third-party Azure customers. You will unify and integrate existing Azure operational experiences and build a cohesive, AI-driven solution that scales across the Azure ecosystem. You will work across engineering, data science, marketing, and partner teams to shape the strategy, validate market fit, establish the business model, and drive the product from early pilots to global availability.
This is a high-impact role with visibility across Azure leadership.

Requirements

• Bachelor’s degree or higher in computer science or a related field AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• Experience translating customer requirements and scenarios into features, including writing software specifications with user experiences
• Experience driving cross-company and cross-organization products and programs
• Experience using data to drive prioritization and measure progress
• Experience presenting to and managing product status with senior company leadership
• Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

Nice To Haves

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.
• Exceptional collaboration and communication skills (verbal and written)
• Experience with data analytics, AI, LLMs, and related technologies

Responsibilities

• Lead the product vision and strategy for bringing EngOps capabilities to third-party Azure customers unifying existing operational experiences, defining the end-to-end customer journey, and shaping an AI-driven, integrated solution that delivers clear customer value.
• Conduct deep customer, market, and competitive analysis to identify unmet needs, validate product-market fit, size opportunities, and produce a compelling business case and ROI model that informs product direction and monetization strategy.
• Drive cross-disciplinary execution by partnering with engineering, data science, design, and platform teams to define requirements, align on architecture and telemetry, and deliver rapid, high-quality iterations from early pilots to broad-scale release.
• Collaborate with Product Marketing and Business Planning to define go-to-market and customer acquisition strategies, develop monetization approaches, and support launch readiness through messaging, content, and rollout planning.
• Engage directly with early customers and partners to gather insight, validate scenarios, refine the offering, and guide ongoing product improvements using data, feedback, KPIs, and rigorous performance evaluation.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees