Principal Product Manager - Tech , International Grocery CX

Amazon • Seattle, WA

7d • $179,900 - $243,400 • Onsite

About The Position

We own and build the WW grocery shopping experience (today, the future) millions of customers rely on every day. Seamless across mobile, desktop, voice, and whatever comes next. We invent and reinvent how customers find and buy the groceries they need whenever they need it – and aspire be the world’s best online grocer. Join us to define the future of grocery shopping.

Requirements

• MBA, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• 10+ years of product management or related experience in technical products/services
• 5+ years of leading teams of product managers or technical leaders (directly/distributed)
• Proven track record of delivering successful global infrastructure and AI services
• Strong technical depth with ability to engage in architectural discussions with engineering teams
• Proven ability to drive innovation while maintaining operational excellence

Nice To Haves

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Responsibilities

• Be the voice of international grocery customers; translate deep local customer insights into actionable inputs, shape global CX with local nuances driving execution and measurable impact.
• Own operationalizing core and proven grocery CX features from around the world internationally at the right quality and speed working with country and technical leaders.
• Challenge/champion/escalate for global parity and international by design by tracking central roadmaps, ensuring international customers aren't left behind or treated as second class citizens.
• Build and codify mechanisms with key leaders for feature parity; partner with regional teams to inspect and improve local CX execution and impact

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal