Principal, Product Manager - Services Platform
About The Position
Shape the Future of Walmart Services At Walmart, we're building the world's most accessible, intelligent, and trusted services platform—connecting millions of customers with the services they need, when and how they need them. We are seeking a Principal Product Manager to lead the strategy, vision, and execution of customer and platform experiences that power Walmart's growing portfolio of services. This leader will help define how customers discover, engage with, manage, and receive services across the Walmart ecosystem while building the foundational capabilities that enable future growth. This role is ideal for a product leader who combines strategic thinking with hands-on execution, embraces AI as both a product capability and development accelerator, and thrives in highly ambiguous, high-growth environments. You will partner closely with Engineering, Design, Data Science, Operations, and senior business leaders to create AI-powered experiences and scalable platform capabilities that influence how millions of customers interact with Walmart. About the Team The Services Platform team is building the operating system for Walmart's current and future services businesses. We develop the shared capabilities that power service discovery, scheduling, fulfillment, communications, personalization, and customer engagement across Walmart's growing services ecosystem. By combining AI, machine learning, platform engineering, and customer-centric design, we are creating intelligent experiences that seamlessly connect digital and physical service journeys while enabling rapid expansion into new service categories. Our team operates with a startup mindset and Walmart scale—moving quickly, experimenting constantly, and building solutions that impact millions of customers.
Requirements
- Proven expertise in product strategy and roadmap development across multiple related products.
- Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership.
- Demonstrated experience in data-driven decision making, leveraging analytics and experimentation to guide product direction.
- Deep understanding of product lifecycle management, including MVP creation, launch execution, and post-launch optimization.
- Proficiency in design thinking and customer journey mapping to translate insights into actionable product requirements.
- Ability to lead complex initiatives with strategic vision and operational rigor.
- Experience mentoring product managers and promoting best practices within product teams.
- Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management.
- 11 years’ experience in product management or related area.
Nice To Haves
- Master’s degree in Computer Science, Engineering, Business Administration, or related area and 8 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
- Supervisory experience
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
- Masters: Business Administration
- Masters: Computer Engineering
- Masters: Computer Science
Responsibilities
- Shape and drive product strategy across multiple related products, leveraging deep domain expertise and data-driven insights.
- Own complex customer problems and product requirements, considering upstream and downstream impacts.
- Develop and manage product roadmaps, ensuring alignment with business priorities and technical feasibility.
- Guide cross-functional teams through product lifecycle stages, including MVP creation, launch planning, and optimization.
- Establish scalable mechanisms for gathering customer feedback and usage data to inform prioritization and validation.
- Influence enterprise decisions through compelling narratives grounded in market and customer insights.
- Mentor product managers and promote best practices to elevate product management discipline.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart through Live Better U
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What This Job Offers
Job Type
Full-time
Career Level
Principal
