Principle Product Manager - Mobile
About The Position
The Principal Product Manager, Mobile App is accountable for the vision, strategy, and measurable business outcomes of the mobile app experience for KFC US. This leader will lead an empowered product squad to define, deliver, and continuously improve digital experiences that delight guests, work for restaurant operations, and drive meaningful business impact—building solutions that are valuable, usable, feasible, and viable. This role is explicitly oriented around outcomes over output: the successful candidate is not a backlog administrator or project coordinator; they are the product leader who brings together customer insight, data, design, and engineering to solve high leverage problems and deliver compounding impact. The Mobile App is a top tier growth and brand surface that must balance: Guest experience and conversion across browse → order → pay → pickup/delivery → post purchase, Restaurant operations realities (throughput, accuracy, readiness, exception handling), Promotional and loyalty economics, offer integrity, fraud/abuse prevention, Platform and engineering health (reliability, performance, security, scalability, instrumentation), and Franchise / field stakeholder viability and adoption.
Requirements
- Accountable for the vision, strategy, and measurable business outcomes of the mobile app experience.
- Product leader with experience in customer insight, data, design, and engineering.
- Experience balancing guest experience, operational realities, economic factors, and platform health.
- Understanding of franchise/field stakeholder needs and adoption.
Responsibilities
- Define, deliver, and continuously improve digital experiences for the KFC US mobile app.
- Lead an empowered product squad to achieve measurable business outcomes.
- Bring together customer insight, data, design, and engineering to solve high leverage problems.
- Balance guest experience, restaurant operations, promotional/loyalty economics, platform health, and franchise stakeholder needs.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
