Principal Product Manager, Medicare Advantage
About The Position
Twin Health is seeking a Principal Product Manager to lead the end-to-end Medicare Advantage (MA) product experience. This role will drive the evolution of Twin's product and care model to meet the specific needs of Medicare Advantage members, covering the entire journey from enrollment and onboarding through daily engagement, clinical care, and long-term health outcomes. The position involves owning critical parts of the MA member journey and serving as the product lead for the overall Medicare Advantage experience. The Principal Product Manager will collaborate with various teams including Member Experience, Sensors, Clinical, Operations, Engineering, and Design to ensure a seamless and scalable experience. This is an ideal role for a product leader skilled in consumer experience, healthcare operations, clinical workflows, and cross-functional execution, who can develop a deep understanding of the Medicare population and translate their needs into differentiated product experiences and coordinated investments.
Requirements
- 7+ years of product management experience with a track record of owning complex products or end-to-end customer journeys with measurable business and user impact.
- Exceptional ability to see across organizational and product boundaries, identify gaps and dependencies, and create a coherent experience from capabilities owned by multiple teams.
- Deep empathy for members and demonstrated ability to simplify complex experiences for diverse populations.
- Defines meaningful success metrics, uses quantitative and qualitative insights to prioritize investments, and continuously iterates based on member, operational, and clinical outcomes.
- Experience with Medicare Advantage is a plus, but not required.
- Applicants must be authorized to work for any employer in the U.S.
- We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice To Haves
- Experience designing for older adults, accessibility, or varying levels of digital literacy is a plus.
Responsibilities
- Own the product strategy, roadmap, and end-to-end journey for Twin's Medicare Advantage members, from enrollment and onboarding through ongoing engagement, care delivery, and long-term outcomes.
- Directly own and deliver critical MA-specific product experiences while identifying where existing Twin capabilities should be adapted, extended, or reused.
- Serve as the cross-functional product lead for Medicare Advantage, coordinating product investments and dependencies across Member Experience, Sensors, Clinical, Operations, Engineering, Design, and other teams.
- Develop a deep understanding of Medicare members—their needs, behaviors, technology comfort, accessibility considerations, care journeys, and barriers to engagement—and translate those insights into product strategy and requirements.
- Partner closely with Clinical and Operations leaders to design scalable workflows that deliver an exceptional member experience while meeting the needs of Twin's care model.
- Identify friction across the complete MA journey, establish clear ownership across teams, and drive issues from discovery through resolution even when the solution spans multiple product areas.
- Define and track success metrics across activation, engagement, member experience, retention, and clinical outcomes; continuously iterate based on results.
- Other duties as assigned.
Benefits
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents
- 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
