Principal Product Manager, Law Enforcement Officer Experience

BusPatrol • Austin, TX

36d • $215,000 - $230,000 • Onsite

About The Position

BusPatrol is seeking a Principal Product Manager to own the experience that serves Law Enforcement Officers (LEOs). This role is critical for making LEOs' lives easier, optimizing court partnerships, and delivering measurable safety outcomes. The company is North America’s leader in automated school bus, student, and community safety solutions, protecting over half a million students across 25 states. This position will be central to building a new use case focused on the law enforcement experience within the company's enforcement platform. The role involves a high-volume, high-stakes decision-UX challenge, aiming to create a high-trust experience that turns raw captured events into fast, confident, and defensible decisions. The Principal Product Manager will report to the Director of Product Management and collaborate with Product, Design, User Research, Engineering, Legal, and other partners to build systems, workflows, and standards that facilitate easier, faster, and more defensible decisions.

Requirements

• 8+ years in product management, with a track record of owning a significant product domain or platform end to end.
• Deep experience designing workflow, operational, or review tooling—products where a human makes a high-stakes decision on top of data, and speed and accuracy both matter.
• A strong point of view on human-in-the-loop and decision-UX design: how to reduce cognitive load, build trust, and guide people to the right outcome quickly.
• Demonstrated ability to turn an ambiguous, high-volume problem into a clear product strategy—and to ship it, not just present it.
• Excellent written communication: you can turn a messy problem into a one-page narrative a senior audience can act on.
• Versatile and polished presentation skills: in a single day, you might break down an epic for the development team's understanding, present roadmap updates to the C-Suite, or solicit honest user feedback from a trusted law enforcement partner.
• Strong data and analytical instincts: you define the metrics that matter, instrument them, tell the data story, and let real behavior guide the roadmap.
• Comfort with ambiguity and a bias toward structured, systems thinking. You create clarity where there is none.
• Excellent experimentation skills: you are comfortable with the design, setup, administration, measurement, and reporting of learnings and business value delivery.
• Proven ability to influence and align senior stakeholders and cross-functional partners without direct authority.
• Fluency with modern AI tools (Claude, ChatGPT, or similar) in your daily work for research, analysis, drafting, and prototyping.
• A bias for action and the judgment to know when to move fast and when to slow down and get it right.

Nice To Haves

• Familiarity with public-sector, municipal, or Business-to-Government customers and procurement dynamics.
• Experience working directly with law enforcement and/or public safety representatives.
• Experience with ML-assisted or computer-vision-driven review pipelines, where model output is verified by human in the loop.
• Background in a high-volume, high-stakes review domain—trust and safety, content moderation, claims adjudication, fraud review, medical imaging review, or e-discovery.
• Experience building products that must withstand scrutiny—where decisions are audited, contested, or relied upon by external parties.
• Master’s (or MBA) in a closely related discipline (product, technology management, design, analytics, or similar).
• An appreciation for the utilization of AI to support public safety and a genuine point of view on where AI changes the economics of human review.

Responsibilities

• Own the Review & Approval Experience: Set and drive the end-to-end vision for how captured evidence is assembled, presented, reviewed, and approved. Map the full reviewer/approver journey, identify friction points, and remove steps, clicks, and ambiguity that slow down users or erode trust. Ensure every design choice makes the right call easier and the wrong call harder.
• Define the Evidence Package: Determine what a reviewable package must contain to support a confident, defensible decision, and what constitutes noise. Understand the unique needs and partner preferences of LEOs and the Legal team. Ensure packages are complete, well-ordered, and self-explanatory.
• Design for Speed and Confidence: Reduce cognitive load through clear hierarchy, sensible defaults, and an interface that guides reviewers toward accurate decisions. Build for high volume (up to 100,000 reviews per day) without sacrificing care, ensuring each decision remains trustworthy. Design for edge cases, ambiguity, and situations requiring closer review while preserving compliance.
• Build the Audit, Quality & Feedback Loop: Instrument the experience to measure and visualize review speed, accuracy, consistency, and rework. Build robust auditability into every decision, including clear decision logs, reason codes, evidence lineage, and traceable overrides. Close the loop between reviewer decisions and upstream capture and modeling to improve system efficiency. Use real reviewer/approver behavior to prioritize future development.
• Lead Across the Organization: Translate complex problems into a clear roadmap and vision for senior leaders. Influence and align stakeholders (Leadership, Engineering, Research, Design, Operations, Partners/Customers) without direct authority. Set the standard for product craft and mentor other product managers.

Benefits

• Competitive salary, incentives, and benefits
• Comprehensive personal time off, including volunteering and birthday days off
• An opportunity to help build a company dedicated to children’s safety
• The chance to join an innovative and dedicated team, focused on leading-edge technology
• The ability to contribute to purpose-driven work that makes a difference in the lives of real people every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal