Principal Product Manager, Joule at Concur, Vancouver

SAP•Vancouver, BC

27d•$144,600 - $322,500•Hybrid

About The Position

We lead the initiatives that matter most to SAP Concur’s customers and business, driving the success, quality, cost, and delivery of complex products and cross-functional efforts across Product & Engineering. Everything we do ladders back to our vision: a world where travel and expenses practically manage themselves, so customers can focus on what matters most. A key part of that future is Joule, SAP’s AI assistant, which is introducing a new way for users to interact with enterprise software. We look for leaders who are energized by solving high-impact, ambiguous problems that span multiple products, teams, and stakeholders; setting direction in complex environments, not waiting for clarity but creating it; driving alignment across large, cross-functional organizations; tackling strategically important challenges with real customer and business impact; context-switching without losing the through-line of outcomes; and doing what it takes to deliver, regardless of org boundaries or job titles.

Requirements

Strong product management experience leading cross-functional initiatives in complex, matrixed organizations
Ability to define strategy while staying close to execution, translating ambiguous problem spaces into practical solutions that deliver real outcomes
Solid technical understanding and the ability to work closely with engineering teams to diagnose issues, understand platform constraints, and navigate system dependencies
Working knowledge of modern AI systems (e.g., LLMs, prompts, grounding, evaluation, and limitations) and the ability to translate those capabilities into real product use cases
Empathy for customers, service delivery, and support teams, with a willingness to dig into onboarding challenges, adoption issues, and real-world product friction
Experience operating in environments where products are live and evolving, balancing roadmap priorities with day-to-day problem solving and issue triage
Strong influence and stakeholder management skills, able to align multiple teams and drive decisions without direct authority
Experience working with platform products or APIs, coordinating capabilities that span multiple products and teams
A track record of owning high-impact products or initiatives and driving them from strategy through delivery and adoption
Functional proficiency in English is required for positions based in the Quebec.

Responsibilities

Own the overall Joule product strategy for Concur, ensuring initiatives across Travel, Expense, and Platform align and deliver meaningful customer value
Partner with Travel, Expense, and Platform product managers delivering Joule capabilities in their products to drive consistency across products.
Develop a deep understanding of Joule provisioning, activation, and SKU onboarding, working to reduce friction in customer adoption
Represent Concur with SAP’s central Joule teams, aligning Concur use cases with the Joule platform roadmap and coordinating integration with Concur services
Work closely with engineering, design, go-to-market, service delivery, and support teams to drive adoption and continuously improve Joule capabilities
Stay close to customer feedback, onboarding challenges, and support issues, identifying opportunities to remove friction in real workflows
Partner with commercial teams on Joule packaging and entitlements, including Base vs. Premium capabilities
Ensure Joule delivers a reliable production AI experience, including clear conversational behavior, error handling, recovery paths, and readiness for major releases
Partner with legal, security, and compliance teams to ensure Joule capabilities meet enterprise governance and trust requirements
Own end-to-end outcomes across Joule initiatives, resolving cross-team dependencies and ensuring delivery translates into adoption, usage, and improved customer workflows
Drive Joule adoption with clear usage reporting, defining and tracking metrics (activation, active usage, workflow completion, deflection, etc.) to ensure Joule delivers measurable customer and business value
Establish and enforce consistency across Joule implementations (testing, evaluation, documentation, release readiness), applying shared standards and practices across Travel, Expense, and Platform

Benefits

Constant learning
skill growth
great benefits
team that wants you to grow and succeed
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity.
A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.