Open Jobs Principal Product Manager- GenAI

Sephora•San Francisco, CA

17h•Remote

About The Position

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. Ready for a career glow up? As Principal Product Manager – GenAI, you'll be leading the evolution of our AI-powered customer and advisor experiences. The work you do will impact beauty, as you define and execute the product vision for conversational and generative AI experiences that enhance discovery, personalization, and decision-making for clients and internal teams. You'll be part of a team that's united in beauty, supported by those who are equally passionate about bringing cutting-edge technology to transform the beauty experience.

Requirements

Deep GenAI Product Expertise. 8+ years of product management experience with a successful history of launching highly effective products for large, transactional websites and deep GenAI and applied AI product experience, with a demonstrated track record improving conversational experiences through rapid experimentation, evaluation rigor, and measurable impact on engagement and business outcomes.
Technical Fluency in AI. Hands-on fluency with modern AI building patterns, including rapid prototyping, agent design and orchestration (tool calling, memory, guardrails, behavioral contracts), and the ability to partner closely with Engineering and Architecture to ship scalable, production-grade agentic solutions.
Strategic & Data-Driven Mindset. Strong judgment and expertise to prioritize high-impact opportunities, with experience in data-informed decision making and conducting and interpreting qualitative and quantitative user research to drive product decisions.
Stakeholder Management Excellence. Proven ability to build and maintain strong relationships with key stakeholders across business, engineering, UX, and architecture teams, effectively managing expectations and communicating risks and mitigation plans.
Self-Sufficient Execution. Demonstrated ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners, operating effectively without close supervision.
Educational Foundation. Bachelor's Degree required, with experience using roadmap tools such as JIRA to effectively define and communicate product roadmaps.

Responsibilities

Drive GenAI Strategy. Serve as the GenAI domain expert for AI-powered client experiences, defining and owning the GenAI vision across the end-to-end client journey, including Home Page, PDP, Basket, and Checkout, in close partnership with Business and UX.
Define Product Vision & Roadmap. Translate GenAI capabilities into a clear, actionable product strategy and roadmap, identifying where generative and agentic solutions can meaningfully improve discovery, decision-making, and conversion while ensuring consistency and quality across channels.
Lead AI Beauty Chat Evolution. Own and influence features that impact both AI Beauty Chat and Shop Path KPIs, clearly defining success metrics across the journey and articulating why each GenAI-driven initiative is being built and how it integrates into the broader ecosystem.
Partner with Engineering & Architecture. Work closely with Engineering and Enterprise Architecture to evaluate technical approaches, guide implementation decisions, and advise business partners on GenAI feasibility, trade-offs, and prioritization.
Drive Measurable Results. Ensure successful execution of initiatives in the GenAI domain supporting Client Experience, leveraging rigorous testing and experimentation to measure success against key KPIs and validate impact on conversion and engagement.
Enable Enterprise GenAI Adoption. Educate and enable enterprise partners and teams on how to effectively leverage AI and GenAI tools, serving as a trusted advisor and thought partner on best practices for using AI responsibly and efficiently.

Benefits

medical, dental, and vision coverage
disability and life insurance
401k with 4% match
FSA and HSA programs
Student Debt Retirement plan
PTO
flexibility
protected leave
access to training, development, and tuition reimbursement
30% discount on all merchandise/services
opportunities for free product or “gratis”
flash sale discounts on LVMH brand products
free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
volunteer and donation matching