Principal Product Manager - Customer Zero

Celigo

17d•$175,000 - $200,000•Remote

About The Position

Celigo is seeking a Principal Product Manager - Customer Zero to lead the company's highest-leverage program: running Celigo on Celigo. This role is responsible for ensuring that Celigo's own Go-To-Market (GTM), Customer Experience (CX), and General & Administrative (G&A) systems operate on the Celigo platform. By becoming their own best customer, Celigo aims to identify and resolve integration challenges before customers do, feeding this feedback directly into the Product team and providing Sales with a credible, live reference for every deal. This is a dedicated, end-to-end ownership role for this critical program.

Requirements

8+ years in product management, comfortable operating hands-on as a Principal individual contributor while owning a program end-to-end.
Deep functional experience in GTM and/or CX operations and the systems that run them (Salesforce, HubSpot, Gainsight, or similar), sufficient to design the processes, not just manage the backlog.
Track record of running an internal-as-first-customer, dogfooding, or Customer Zero program, or standing up a Product function where one didn't exist.
Experience building and packaging reference stories or proof points that Sales and Marketing can use externally.
You're energized by building something that doesn't fully exist yet.
You ask the questions others skip past, including the uncomfortable ones about what's actually broken, and you treat ambiguity as the job, not an obstacle to it.
You connect your work to the bigger picture and make decisions that serve that outcome.
You ship the smallest version that delivers real value and iterate on real feedback.
You treat the program's problems as your own and move on things before being asked.
You drive results through influence, not authority.
You're comfortable applying AI to your own work: drafting, research, analysis, and wherever else it frees you for the judgment calls that matter.
You translate clearly between business stakeholders (GTM, CX, G&A) and technical teams.
You're credible on stage and in a boardroom. Executive presence is real for this role.
You use data (adoption, usage, outcomes) to prioritize, to influence colleagues and executives, and to know early when something isn't working.

Nice To Haves

Background with SaaS, iPaaS, integration, or automation platforms, and comfort with AI-first or agentic products.
Hands-on experience using the product you support internally.
Close partnership with a CPO or Product org to influence a public roadmap.

Responsibilities

Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm that holds across competing priorities.
Drive adoption of Celigo's own products (agents, MCP, Ora/CLI, integrations) inside GTO's GTM, CX, and G&A systems.
Surface what's genuinely hard, prioritize it, and shepherd it into Product's roadmap in partnership with the CPO's org.
Use Celigo's AI-powered platform as part of how you work every day, pushing on new agentic capabilities and providing feedback to Product.
Bring product discipline to every workstream: defined requirements, clear success criteria, and prioritization grounded in adoption and business value.
Design the underlying business processes and own the solution as a product manager, ensuring an outstanding experience.
Weigh user needs against security, privacy, and governance considerations (RBAC, permissions, service accounts), making trade-offs deliberately.
Build the prescriptive playbook Product and Sales need: governance patterns, reference architectures, and proof points.
Be the external face of how Celigo runs on Celigo, presenting at events and joining customer/prospect conversations.
Package internal use cases into references for Sales to use externally.
Enable Product Marketing and Sales to scale the story beyond you.