Principal Product Manager, Agentic Operations

CCC Intelligent Solutions•Chicago, IL

About The Position

CCC Intelligent Solutions Inc. (CCC) is seeking a Principal Product Manager to build CCC’s Agentic Operations for Auto Insurance Claims product line from the ground up. This is a new product line focused on AI agents that can carry claims work end to end and take action within the workflows carriers already use to run their business. This role is ideal for a product leader who is energized by zero-to-one product building, complex enterprise workflows, regulated environments, and the opportunity to define how agentic AI can safely and effectively operate in high-stakes claims processes.

Requirements

6+ years of product management experience in enterprise software or high-production SaaS environment
At least one 0-to-1 product build, ideally in a startup or high-velocity environment
Deep experience in at least one complex, regulated vertical
Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred
Track record of working directly with enterprise customers and senior stakeholders to validate product direction
Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning
Experience delivering results in a sales/GTM context, personally carrying a product into the market and communicating well with everyone from end users to C-level executives

Responsibilities

Own the strategy, roadmap, and commercial case for a new agentic product line, from first concept through market validation
Decide what the agents actually do: which claims workflows they take end to end, where a human stays in the loop, and how much autonomy they earn as evidence comes in
Set the quality and safety bar (evals, guardrails, escalation paths, audit trails) and work out what a carrier needs to see before it will let an agent touch a live claim
Work with senior claims executives at major carriers to find the problems worth solving and test product ideas against them.
Sell it yourself. Build the pitch, the pricing story, and the proof points with sales, customer success, and product marketing, and be in the room when it lands or doesn't
Write code and build working agents alongside your engineers, using AI coding tools as a core part of how you work
Set value propositions, adoption hypotheses, and kill criteria for every bet, and have the discipline to walk away from work that isn't landing