Principal Product Builder - AI & Agentic Products

Amperity•Seattle, WA

1d•$200,000 - $280,000•Hybrid

About The Position

Amperity is rebuilding itself as an AI-first company, focusing on agents at the center of customer data usage. They have developed the industry's first identity resolution agent and an enterprise Customer Data Agent. The core belief is that AI's potential for brands is unlocked when grounded in a true, unified customer view. Amperity aims to be the leader in trustworthy AI for customer data, moving beyond hype to deliver tangible business impact. This role is for individuals who want to shape the future of an industry and solve complex problems with exceptional colleagues.

Requirements

Direct, hands-on experience building agentic systems yourself.
Technical fluency, including prototyping quickly using AI tools and low-code integrations, and the ability to test ideas directly in a codebase.
Hands-on experience with agentic frameworks, tool use, and context engineering (while engineering owns production architecture).
Systems thinker with a continuous deepening understanding of Amperity's end-to-end architecture and data flows.
Customer data expertise, understanding the value and challenges of brand data.
Ability to build cross-functional trust.
Comfort navigating ambiguity without a fixed playbook.
Ability to walk into a customer conversation without every answer, making good use of context.

Nice To Haves

Customer obsession: focus on customer value over novelty, understand true customer goals, validate ideas directly through prototypes or feedback before shipping, and actively support internal teams to ensure real impact.
Systems thinker who understands the broader ecosystem to complement, integrate, or differentiate effectively, navigating complex use cases and integrations.
Thought leadership: proactively propose forward-thinking ideas, serving as a key driver of innovation for Amperity, including building for end users, AI agents using Amperity as infrastructure, and shaping context engineering to deliver maximum agent value.
Collaborative and humble: actively mentor and onboard fellow Product Builders.
Always learning mindset: don't assume you already know the answer — validate and expand what you believe through your own research and by leaning on others, and be ready to adjust when the evidence points somewhere new.

Responsibilities

Ensure customers adopt and realize genuine value from Amperity's AI and agentic products, connecting pain points to technical strategy and company growth.
Stay connected with customers and stakeholders throughout their journey, including high-stakes conversations and escalations, to inform critical product decisions.
Act as a systems thinker, tackling ambiguous problems to determine what is worth building, why, and for whom, often across multiple projects.
Bring technical depth and hands-on experience building agentic systems to shape and elevate Amperity's agentic strategy.
Manage backlog and roadmap coordination with a focus on customer outcomes.
Own high-impact outcomes end-to-end, measuring success by real shifts in customer behavior, adoption, and value.
Navigate high-risk or ambiguous challenges across projects, empowering the team with clarity and aligning with broader strategic goals.
Engage customers and stakeholders directly to shape product direction, setting the tone for team engagement and leading high-stakes conversations with executives and technical architects.
Clearly explain what is being built, why customers need it, and how they benefit, ensuring the narrative resonates internally and externally.
Connect individual capabilities to broader system-level strategy.
Determine the best agentic approach for customer needs (agents, workflows, or new interactions).
Guide clients as a thought leader and help shape Amperity's strategic direction as technology evolves.
Prototype quickly using AI tools and low-code integrations, and test ideas directly in a codebase.
Continuously deepen understanding of Amperity's end-to-end architecture and data flows to make informed product decisions.
Understand the broader ecosystem to complement, integrate, or differentiate effectively, navigating complex use cases and integrations.
Proactively propose forward-thinking ideas, serving as a key driver of innovation.
Build cross-functional trust, seek help when needed, and actively mentor and onboard fellow Product Builders.
Validate and expand understanding through research and by leaning on others, adjusting when evidence points to new directions.
Figure out how to build what customers need next, even without a fixed playbook or defined path, working alongside the team.
Make good use of context in customer conversations, even without every answer.
Ensure products meet practical standards for evaluation, explainability, privacy, safety, reliability, and human oversight.
Strengthen multiple workflows, squads, or product surfaces through shaped solutions and product decisions.
Use judgment to help Product, Engineering, Design, and go-to-market leaders make better portfolio and customer decisions.
Mentor other Product Builders to become more effective.