Principal Product Builder - AI & Agentic Products

Amperity•Seattle, WA

13h•Hybrid

About The Position

Amperity is rebuilding itself as an AI-first company, focusing on placing agents at the center of customer data utilization. The company has developed patented identity resolution technology and is now pioneering enterprise Customer Data Agents. The core belief is that AI's potential is unlocked when grounded in a true, unified customer view. Amperity aims to be the leader in trustworthy AI for customer data, focusing on tangible business impact over hype. This role is for individuals who want to shape the future of an industry and solve complex problems with a team of exceptional people.

Requirements

Real technical depth, including direct, hands-on experience building agentic systems.
Customer obsession, focusing on customer value over novelty.
Technical fluency, including prototyping quickly using AI tools and low-code integrations, and ability to test ideas directly in a codebase.
Hands-on experience with agentic frameworks, tool use, and context engineering.
Systems thinker with a deep understanding of Amperity's end-to-end architecture and data flows.
Understanding of the broader ecosystem to complement, integrate, or differentiate effectively.
Customer data expert with knowledge of the value and challenges of brand data.
Ability to build cross-functional trust.
Always learning mindset, ready to adjust based on evidence.
Comfort with ambiguity and navigating without a fixed playbook.
Ability to walk into customer conversations without every answer, making good use of context.
Experience with AI product strategy and defining a clear, differentiated point of view.
Experience driving customer adoption and value, producing measurable improvements.
Experience ensuring high-risk ideas are tested early and teams make sound decisions.
Experience ensuring products meet practical standards for evaluation, explainability, privacy, safety, reliability, and human oversight.
Experience shaping solutions and product decisions that strengthen multiple workflows, squads, or product surfaces.
Experience influencing Product, Engineering, Design, and go-to-market leaders.
Experience enhancing market credibility by communicating AI advantages.

Nice To Haves

Experience with AI tools and low-code integrations.
Experience with agentic frameworks, tool use, and context engineering.
Experience with customer data platforms.
Experience in a fast-paced, evolving industry.
Experience in a leadership or mentorship role.

Responsibilities

Ensure customers adopt and realize genuine value from Amperity's AI and agentic products.
Connect customer pain points to technical strategy and company growth.
Stay connected with customers and stakeholders throughout their journey, including high-stakes conversations and escalations.
Inform critical product decisions based on customer and stakeholder feedback.
Act as a systems thinker, tackling ambiguous problems to determine what is worth building, why, and for whom.
Bring technical depth and hands-on experience in building agentic systems to shape Amperity's agentic strategy.
Manage backlog and roadmap coordination with a focus on customer outcomes.
Own high-impact outcomes end-to-end, measuring success by shifts in customer behavior, adoption, and value.
Navigate high-risk or ambiguous challenges, empowering teams with clarity and aligning with strategic goals.
Make independent decisions on what to pursue or deprioritize, keeping projects aligned with strategy.
Engage customers and stakeholders directly to shape product direction and lead high-stakes conversations.
Clearly explain what is being built, why customers need it, and how they benefit, resonating the narrative internally and externally.
Determine the best agentic approach for customer needs (agents, workflows, new interactions).
Guide clients as a thought leader and help shape Amperity's strategic direction as technology evolves.
Focus on customer value over novelty, validating ideas through prototypes and feedback.
Prototype quickly using AI tools and low-code integrations, and test ideas directly in a codebase.
Continuously deepen understanding of Amperity's end-to-end architecture and data flows.
Understand the broader ecosystem to complement, integrate, or differentiate effectively.
Proactively propose forward-thinking ideas as a customer data expert.
Build cross-functional trust, seek help when needed, and actively mentor and onboard fellow Product Builders.
Validate and expand understanding through research and collaboration, adjusting as evidence points to new directions.
Be comfortable with ambiguity, figuring out customer needs and how to build them alongside the team.
Develop and execute AI product strategy, creating a clear, differentiated point of view.
Drive customer adoption and value for led capabilities, producing measurable improvements.
Ensure high-risk ideas are tested early and teams make sound decisions.
Ensure products meet practical standards for evaluation, explainability, privacy, safety, reliability, and human oversight.
Shape solutions and product decisions that strengthen multiple workflows, squads, or product surfaces.
Influence Product, Engineering, Design, and go-to-market leaders with judgment and mentorship.
Enhance market credibility by communicating Amperity’s AI advantage.