Operations Account Executive

Capital One • Houston, TX

11d • $98,900 - $112,900 • Onsite

About The Position

As a Principal Process Manager, you will provide essential operational support for business partners. Project managing partner and product onboarding. Train partners on proprietary tools and systems. Lead operational projects focused on implementing new products, releases, and solutions. Resolve escalated customer issues. Manage operational relationships with complex and large partners. Actively manage risk and escalate customer-impacting issues to management.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

Responsibilities

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED