Principal Process Manager, Debit Horizontal Management- Hybrid

Capital One•Richmond, VA

7d•Hybrid

About The Position

Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive, self-motivated Principal Associate who excels in a team environment to drive the Debit Horizontal Management function. In this role, you will engage in a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management. In this capacity, you will perform governance and strategic management across all Debit payment channels. Working with key stakeholders, you will deliver impactful results that refine Capital One's Debit strategies. You will be pivotal in advancing our well-managed agenda, utilizing technology to streamline initiatives, mitigate risks, and enhance the experience for both customers and associates. As a Debit Horizontal team member, you will be tasked with generating strategic insights and maintaining essential processes for Debit operations. Your responsibilities include governing Debit-related events and issues company-wide, ensuring major risks are escalated to Senior Management for timely resolution. You will also foster connections with ecosystem partners—including Operations, Initiation, and Advisors—to establish routines for monitoring operational metrics, controls, and risks that inform critical leadership discussions. In this role you will drive results by navigating formal and informal organizational channels and influencing stakeholders at all levels.

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of project or process management experience
At least 1 year of banking operations or payments experience

Nice To Haves

Bachelor’s Degree or Military Experience
At least 2 years of experience working with internal and external stakeholders
At least 3 years of project or process management experience
Six Sigma, Lean, BPM, or PMP Certification

Responsibilities

Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
Serve as an inquisitive problem solver with a deep need to understand upstream and downstream impacts; leverage these skills to collaborate across teams and resolve Debit-related events.
Accept full ownership to drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent, well-managed outcomes.
Identify opportunities to streamline or automate current monitoring processes, thriving in undefined space and adapting to organizational change with vigor.
Demonstrate a proven ability to manage, build networks, and influence internal and third-party relationships with sound judgment and persistent drive.
Ensure Debit payment issues are identified and documented with high attention to detail, escalating major risks to Senior Management when necessary.