Director, Product Management, Debit Customer Experiences
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team This role supports our Debit Customer Experiences in our Retail Bank Product Space. We are looking for someone looking for someone with a very strong product skillset who is focused on creating a winning debit customer experience across the customer journey. From activating their cards through increasing their engagement to retaining their spend the ideal candidate will be someone who has a strong ability to prioritize and work closely with teams to understand the business drivers/context, has a strong design sense and can partner closely with Design on UX/customer needs research, and can work closely with the tech teams on well-managed delivery. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 5 years of Product Management experience
- At least 2 years of experience in People Management
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
- Experience coming out of Fintech or Big Tech Corporations
- 3 + years of experience in People Management
Responsibilities
- Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Delivers game-changing outcomes by focusing on leverage and execution excellence
- Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Leads cross functional teams to solve customer problems and drive organizational alignment
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
