Director of Product Management, Agent-Native Web Experiences

Salesforce•San Francisco, CA

23h

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

5+ years of experience shipping products for technical users (developers, admins, or SMEs).
Proven track record of scope and impact in an enterprise or startup environment.
Daily user of coding agents (Claude Code, Cursor, etc.).
Substantive knowledge of LLM orchestration, tool use, and evaluation frameworks (evaluation harnesses, annotation flows, failure clustering).
Comfortable with ambiguity and biased for action. You prototype early to pressure-test ideas and turn fuzzy problems into sharp bets with measurable outcomes.
Strong written and verbal communication skills.
Ability to rally teams across engineering, design, and operations while holding your own with executives.
Ability to synthesize signals across a design partner cohort and distill customer pain into crisp product requirements and shipped products.

Nice To Haves

Bachelor's degree in a technical, business, or analytical discipline.
Engineering background, or the equivalent hands-on depth — comfortable reading code, reviewing APIs, prototyping in a notebook, and partnering with engineers on real trade-offs.
Direct experience with the current agent-building and eval landscape (Cursor, Claude Code, Replit, LangSmith, Braintrust, Langfuse, agent frameworks, headless CMS) and strong opinions on what they get right and wrong.
Experience with websites, customer-facing pilot or design-partner programs for early-stage AI products.
Prior experience on a 0-to-1 or innovation team.
Design sense: can turn messy systems into clean primitives with opinionated defaults.
Experience operating with autonomy in a highly cross-functional environment, including executive, technical, and go-to-market stakeholders.
Experience with CRM and Marketing Technology ecosystems, Web design, Slack, and Contentful.

Responsibilities

Own the product end to end
Set and own the roadmap, outcomes, and product strategy for our brand and role-based websites.
Own the user experience. Partner with design to build sites that our business partners, customers, and communities trust and reach for, not one they tolerate.
Set and defend success metrics (pilot activation, failure-cluster coverage, recommendation acceptance, agent quality lift) and use them to make real trade-offs. Kill what isn't working.
Build, don't just describe. Prototype with coding agents to pressure-test ideas before writing a spec. A working demo beats a 10-page doc.
Dogfood the product constantly. Run it against real customer data. Break it. Eval it. Bring receipts. Stay close to the code and the runtime. Read the traces. Understand the eval harness. Sit next to engineering during discovery.
Run the customer program. Run the design partner program directly. Lead pilot calls, extract requirements, turn customer pain into shipped product. Bring the customer voice into every product decision. Distinguish real needs from workarounds, one-offs, and badly framed requests.
Move fast and coordinate across the portfolio. Push a fast-paced environment. Ship the smallest thing that works, learn, iterate.
Coordinate with peer PMs across Digital Marketing Technology — the runtime, the authoring surfaces, evaluation, and the broader Observability portfolio — fits into the ADLC as one coherent story.
Communicate clearly with engineers, designers, execs, and business partners. Bring a point of view and change your mind when the data says to.