Principal Platform Manager, Customer Integrations

SanMar•Issaquah, WA

2d•$135,000 - $195,000•Hybrid

About The Position

At SanMar, the work you do makes a difference. What's the Short Version? The Principal Platform Manager is responsible for the Customer Integrations channel - overseeing platform evolution and representing the channel to internal and external audiences. They are responsible for establishing and overseeing execution of the platform roadmap, working with the Sales & Digital Commerce teams to address customer inquiries, increasing adoption of the channel, representing SanMar within related industry organizations, and maintaining alignment to SanMar's business strategy. What Will You Be Doing? Champion SanMar and its Customer Integration capabilities with customers, industry audiences, and internal teams. Own the Customer Integrations platform end to end. Shape long term platform strategy in partnership with senior leadership. Forge trusted relationships with customers and industry experts. Architect and manage the platform roadmap. Lead continuous improvement and adoption of best practices. Expand customer engagement and usage of SanMar’s integrations platform in partnership with cross functional teams. Define and monitor key performance metrics, reporting insights to stakeholders. Align closely with Sales and Digital Commerce teams to support SanMar’s business strategy. Evaluate customer and stakeholder feedback to shape platform evolution. Resolve customer issues proactively, including de-escalation when needed. Perform other duties as assigned. Comply with all policies and standards.

Requirements

Bachelor's Degree in Computer Science, IT Management, or equivalent experience
10+ years of relevant industry experience
Strong knowledge of industry technology solution providers
Technical understanding of enterprise applications and integration approaches
Ability to collaborate and build trusted relationships internally, and across the Promotional Products industry
Experience with public speaking and engagement of external audiences
Excellent written and verbal communication skills
High level of customer service experience
Ability to manage multiple priorities
Ability to lead and direct through influence
Solution-oriented mindset
Knowledge of SDLC methodologies
Ability to self-manage in high-stress situations

Responsibilities

Champion SanMar and its Customer Integration capabilities with customers, industry audiences, and internal teams.
Own the Customer Integrations platform end to end.
Shape long term platform strategy in partnership with senior leadership.
Forge trusted relationships with customers and industry experts.
Architect and manage the platform roadmap.
Lead continuous improvement and adoption of best practices.
Expand customer engagement and usage of SanMar’s integrations platform in partnership with cross functional teams.
Define and monitor key performance metrics, reporting insights to stakeholders.
Align closely with Sales and Digital Commerce teams to support SanMar’s business strategy.
Evaluate customer and stakeholder feedback to shape platform evolution.
Resolve customer issues proactively, including de-escalation when needed.
Perform other duties as assigned.
Comply with all policies and standards.

Benefits

Salary Range: You`ll earn between $135,000 - $195,000 annually, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 15% of base salary.
Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 152 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits: Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance

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