Principal Platform Advisor

Legora•Denver, CO

8d•$98,000 - $114,750•Onsite

About The Position

This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI, that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of Legora's most complex client relationships and define the playbook the whole function runs on.

Requirements

Owned strategic, high-value B2B accounts and kept clients confident when things went wrong.
Led incident response or major escalations under pressure, start to finish.
Communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty.
Build frameworks, not workarounds, and you raise the bar for everyone around you.

Nice To Haves

A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus.

Responsibilities

Own the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity, and read usage and adoption signals to get ahead of risk.
Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes.
Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on. Build mechanisms that make the team consistent and not dependent on individual heroics.
Maintain the single source of truth for each account, including data setup, integrations, security and legal considerations, and workflow context. Carry technical context from implementation into the live relationship so nothing is lost in the handoff and the whole account team can rely on it.
Run technical reviews and enablement sessions that deepen product usage, unlock new value, and keep customers current on the platform.
Work with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to business outcomes.
Align the Platform Consultants and the Technical Platform Expert around a single resolution path, holding customer-facing ownership while technical root cause is driven in parallel.
Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the ground truth of each account's technical health.

Benefits

Comprehensive salary, benefits, and the tools to do your best work.
Medical, Dental & Vision
Multiple medical plan options through Aetna and Kaiser Permanente
HSA or Healthcare FSA (based on plan selection)
Dental plans via MetLife
Vision plans via Vision Care
Generous parental leave
Free access to Maven Clinic
Dependent Care FSA
Free One Medical membership for employees and dependents
Pre-tax commuter benefits
Life Insurance + STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more.