Principal, Operations, Market Presence

Pearson•Hoboken, NJ

13h

About The Position

A senior contract leader responsible for designing, scaling, and operationalising a global Market Presence Centre of Excellence across planning, tooling, processes, and governance. The Principal, Operations, Market Presence CoE is a senior contract leader responsible for establishing the operating foundation, workflows, and change management required to scale a centralised Market Presence capability. This role designs, documents, and operationalises how the Market Presence CoE works internally and how it partners with Business Units (BUs), centres of excellence, campaign teams, and external vendors to plan and execute events across multiple tiers. The successful candidate will bring structure, clarity, and consistency across planning, intake, execution, tooling, metrics, and financial governance, while driving adoption through practical change management, training, and communications.

Requirements

Senior contract leader
Experience in designing, scaling, and operationalising a global Market Presence Centre of Excellence
Experience in planning, tooling, processes, and governance
Experience in establishing operating foundations, workflows, and change management
Experience in partnering with Business Units (BUs), centres of excellence, campaign teams, and external vendors
Experience in bringing structure, clarity, and consistency across planning, intake, execution, tooling, metrics, and financial governance
Experience in driving adoption through practical change management, training, and communications
Familiarity with CVENT, Wrike, and planning systems
Experience in event intake and request processes
Experience in defining service-level expectations (SLAs)
Experience in designing and deploying standardised templates for planning and execution
Experience in defining metrics aligned to outcomes and business impact
Experience in designing and implementing event intake forms
Experience in designing and implementing processes for data capture and reporting (e.g. Salesforce and related systems)
Experience in creating communications and rollout plans
Experience in assessing CVENT usage and maturity
Experience in defining CVENT best practices and required capabilities
Experience in establishing standards for CVENT usage
Experience in supporting rollout and onboarding of planning and calendar tools
Experience in addressing operational issues and adoption barriers for tools
Experience in integrating Wrike into campaign and event workflows
Experience in defining roles, responsibilities, and governance for Wrike
Experience in leading Wrike rollout, training, and adoption
Experience in defining processes for working with external vendors
Experience in establishing vendor engagement models, expectations, and handoffs
Experience in developing a rate card for services
Experience in creating supporting materials for a rate card
Experience in defining how a Market Presence CoE partners with Business Units
Experience in establishing alignment points between BU priorities and CoE delivery
Experience in supporting consistent engagement and collaboration across teams

Responsibilities

Develop a Market Presence CoE Team Playbook outlining roles, responsibilities, workflows, and decision rights
Finalise and operationalise a RACI model for event planning and execution
Define and document: Event intake and request processes, How partner teams engage with the CoE, What partners can expect from the CoE at each event tier
Establish service‑level expectations (SLAs) by event tier to ensure transparency and consistency
Design and deploy standardised templates to support consistent planning and execution, including: Metrics and outcomes reporting templates, Planning deck templates for all event tiers, Work plans and timeline templates, Event brief templates, Budget and financial tracking templates
Ensure templates are practical, scalable, and consistently adopted across the CoE and partner teams
Define a common set of Market Presence metrics aligned to outcomes and business impact
Design and implement: Event intake forms, Processes for data capture and reporting (e.g. Salesforce and related systems)
Create a communications and rollout plan to align event planners across: Market Presence CoE, Business Units where marketing owns event execution
Ensure reporting is consistent, repeatable, and actionable
Assess current usage and maturity of CVENT
Define best practices and required capabilities for CVENT
Establish standards to ensure consistent and effective use of CVENT across teams
Support rollout and onboarding of newly implemented planning and calendar tools
Address operational issues and adoption barriers for planning and calendar tools
Ensure coordination across leaders, rooms, and event schedules for planning and calendar tools
Integrate Wrike into the broader campaign and event workflow
Define roles, responsibilities, and governance for Wrike
Lead rollout, training, and adoption of Wrike across teams
Define processes for working with external vendors (e.g. sourcing, logistics, production)
Establish clear engagement models, expectations, and handoffs for vendors
Ensure vendor processes align with CoE workflows and event tiers
Develop a Market Presence rate card, including: Services included, Pricing and/or chargeback models (if applicable)
Create supporting materials for the rate card, including: Stakeholder talk tracks, FAQs to address common questions and objections
Ensure financial transparency and consistency across engagements
Define how the Market Presence CoE partners with Business Units across planning and execution
Establish clear alignment points between BU priorities and CoE delivery
Support consistent engagement and collaboration across teams