Design Manager, Web Presence

Stripe

10h

About The Position

As one of two Design Managers on the Presence team, you'll lead a group of exceptional designers focused on key initiatives across stripe.com, link.com, Bridge and Sessions. You’ll own the creative direction for areas like acquisition, global expansion, experimentation, and our annual customer event, Sessions. You’ll be responsible for defining team strategy, planning roadmaps with partners, and evolving priorities over time. You’ll coach and grow the individuals on your team, build a collaborative and healthy team culture, and uphold a high bar for quality, visual design, polish, and storytelling craft. You’ll also lead through change as we continue to adapt our tools and processes in a rapidly evolving AI-enabled world. You’ll foster the individuals on your team, providing support to their work and acceleration to their growth. You’ll champion quality and polish. You’ll partner with WPP’s leadership to devise and deliver on quarterly and yearly roadmaps focused on the strategic experiences we bring to our users. You’ll develop and empower a collaborative team that is excited to meet you. And not least, you’ll partner with other design leaders across Stripe to help shape a consistent and elevated design voice across Stripe’s surfaces.

Requirements

6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, web design and creative technology experience at digital native agencies, and/or tech-forward, product-driven companies.
Leadership in driving strategic thinking for impactful digital experiences
Conviction in the web as a storytelling medium, demonstrable through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—you tell us
Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion

Nice To Haves

Sufficiently advanced knowledge of modern HTML and CSS to empathise with and lead the designers and design engineers crafting our web presence
A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
Experience at a company with global scale, expanding to new markets, leading localization strategy and integrating with l10n.
Accountability and a high bar when working with production systems
A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualisation
Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts

Responsibilities

Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
Balance growth with putting users first while upholding a very high quality bar
Champion curiosity and adoption of new AI tools and the evolving our ways of working
Understanding global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
Influence strategic decisions across all the corners of our web presence
Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com