Principal Operations Manager - Lodging, Ground and Media

Sabre•Dallas, TX

12d

About The Position

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Principal Operations Manager - Lodging, Ground & Media We are seeking a Principal Operations Manager to join our global Lodging, Ground & Media team, where innovation knows no borders. This team ensures the reliability and performance of supplier connectivity, availability and workflow success in the Sabre Mosaic marketplace. It connects global travel systems so partners can transact with speed and total confidence. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together. As a Principal Operations Manager, you will oversee the global end-to-end operational health of our hotel and car platform. You will turn complex platform data into clear actions, guide cross-functional teams through technical challenges and challenge slow or manual tracking methods. This role requires broad latitude for decisions, deep API domain knowledge and the strategic confidence to optimize marketplace performance.

Requirements

Minimum 8 years of experience in travel technology, platform operations or marketplace distribution systems.
Proven success managing complex API connectivity models, caching accuracy and system load optimization at scale.
Strong track record utilizing BigQuery and data analytics to drive measurable improvements in system reliability.
Experience guiding global technical teams and influencing cross-functional product and commercial leaders.
Practical experience using generative AI or automated workflow tools to improve operational productivity and monitoring quality.

Responsibilities

Lead the operational stability, performance and uptime of the global lodging and car marketplace.
Manage day-to-day supplier connectivity performance through strict service level agreements to reduce errors and booking timeouts.
Champion initiatives that improve static content quality, property normalization and media enrichment across portfolios.
Guide cross-functional incident management and root-cause analysis to resolve ecosystem bottlenecks quickly.
Use AI-enabled tools and automated analytics to detect recurring connectivity patterns, identify agency behaviors and remove manual data validation steps.