Principal Neighborhood Services Supervisor

City of Glendale•Glendale, CA

6d•Onsite

About The Position

Under the general direction of the Director of Community Development or Deputy Director of Community Development, this upper-management classification performs supervisory functions necessary to implement the operations of the Neighborhood Services Section, including housing code enforcement, enforcement of city codes as they relate to neighborhood improvement, health and environmental codes, licensing operations, and the community beautification and neighborhood revitalization programs. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Supervises the City's code enforcement, neighborhood revitalization, environmental services, customer service, licensing, and community outreach and education programs. Plans, organizes, and directs Neighborhood Services programs. Maintains records and prepares statistical reports on program activities and financial expenditures. Plans and controls the expenditures of the Neighborhood Services Section's operational budget. Trains and supervises employees in the performance of their duties. Reviews and evaluates employees' job performance, and recommends appropriate personnel action. Monitors program effectiveness in reaching goals and objectives and maintains responsibility for the coordination of programs with other governmental and social service agencies. Oversees all field operations and support activities, including complaint-driven code enforcement inspection programs. Develops and oversees training and certification programs for Neighborhood Services code compliance staff. Oversees and monitors the Section's information technology systems. Participates in technology selection and works in conjunction with Information Technology Department (ITD) staff to address software and hardware needs, purchases, and replacement. Administers the Section's "Request for Service" system and makes policy decisions regarding set-up, software updates, upgrades and training. Assists in developing policies, procedures, and processes for field operations related to public outreach, code compliance, and systematic inspection programs. Collects, analyzes and interprets data for purposes of documentation and reports. Assists in the preparation of reports for presentation to department heads, the City Manager, City Council and community groups. Oversees the licensing operations and recommends procedural improvements to coordinate licensing with other functions in the Department. Develops licensing code language as assigned. Investigates and mediates complex code enforcement issues/complaints. Represents the Department in attendance at official meetings and may appear before commissions, special groups, other agencies or legal proceedings. Drives on City business. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires.

Requirements

Six years of experience in the administration of a municipal code enforcement program, including experience related to public education, neighborhood revitalization, or community outreach programs.
Bachelor's degree in public administration, business administration, urban planning or a related field.
Valid California Class C driver's license.
Knowledge of California housing maintenance laws, neighborhood improvement and revitalization.
Knowledge of City of Glendale municipal codes.
Knowledge of elements of code enforcement, zoning administration.
Knowledge of principles and practices of municipal budget preparation.
Knowledge of principles and practices of supervision and training.
Knowledge of resources needed to keep programs running smoothly.
Skill in conflict/complaint resolution techniques.
Skill in effective interviewing techniques.
Skill in effective verbal and written communications both on a one-to-one and a group basis.
Ability to provide exceptional customer service to employees and vendors.
Ability to establish and maintain effective working relationships.
Ability to foster a teamwork environment.
Ability to handle confidential information with discretion.
Ability to lead, coach, instruct and motivate employees.
Ability to model and practice the highest standards of ethical conduct.
Ability to organize and prioritize assignments.
Ability to organize, assign schedule and evaluate workload among employees.
Ability to plan and coordinate programs for large groups.
Ability to produce work within sensitive deadlines.
Ability to provide clear work instruction.
Ability to read, write, communicate and comprehend directions in English.
Ability to review and evaluate employees' job performance.
Ability to understand and implement work management systems.
Ability to understand, interpret, and apply knowledge of code enforcement and code analysis.
Ability to work independently.
Ability to write case records and document program statistics.

Nice To Haves

Willingness to initiate, recommend and carry out personnel actions.
Willingness to assume responsibility for maintaining a safe working environment.
Willingness to follow through on citizen concerns and work assignments.
Willingness to work the necessary hours and times to accomplish project goals, objectives, and required tasks.
Equivalent combination of experience, education and/or training may be considered as a substitute for the listed minimum requirements.

Responsibilities

Supervises the City's code enforcement, neighborhood revitalization, environmental services, customer service, licensing, and community outreach and education programs.
Plans, organizes, and directs Neighborhood Services programs.
Maintains records and prepares statistical reports on program activities and financial expenditures.
Plans and controls the expenditures of the Neighborhood Services Section's operational budget.
Trains and supervises employees in the performance of their duties.
Reviews and evaluates employees' job performance, and recommends appropriate personnel action.
Monitors program effectiveness in reaching goals and objectives and maintains responsibility for the coordination of programs with other governmental and social service agencies.
Oversees all field operations and support activities, including complaint-driven code enforcement inspection programs.
Develops and oversees training and certification programs for Neighborhood Services code compliance staff.
Oversees and monitors the Section's information technology systems.
Administers the Section's "Request for Service" system and makes policy decisions regarding set-up, software updates, upgrades and training.
Assists in developing policies, procedures, and processes for field operations related to public outreach, code compliance, and systematic inspection programs.
Collects, analyzes and interprets data for purposes of documentation and reports.
Assists in the preparation of reports for presentation to department heads, the City Manager, City Council and community groups.
Oversees the licensing operations and recommends procedural improvements to coordinate licensing with other functions in the Department.
Develops licensing code language as assigned.
Investigates and mediates complex code enforcement issues/complaints.
Represents the Department in attendance at official meetings and may appear before commissions, special groups, other agencies or legal proceedings.
Drives on City business.
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.