Principal Managing Partner

Workday•Montreal, QC

10d•Hybrid

About The Position

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.

Requirements

Must be Bilingual in French Canadian/English - please indicate on your CV that you meet the bilingual requirement
10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the any of the following: Healthcare, Diversified Industries, State, Local, Federal Government, FSI, Higher Education arenas
2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.

Nice To Haves

Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.
Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
Have a dedication to continuous improvement in the way we serve our customers
Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.
Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.
Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.
Ability to travel 30%

Responsibilities

Advocate for assigned customers across Workday
Orchestrate resources to fulfill Workday’s obligations
Promote a remarkable experience that smooths future renewals
Collaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
Develop and sustain customer executive relationships
Maintain accurate contact records of customer interactions in CRM software
Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
Engage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategies
Serve on and actively participate in customer steering committee meetings
Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
Receive concerns from customer executives and coordinate workmates to resolve the situation
Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
Seek customer stories and champions who will speak with prospective customers
Collaborate with other workmates in the Managing Partner practice around the world to advance the tools and techniques that produce a remarkable customer experience