Principal, IT Software Engineer 1

DIRECTV • El Segundo, CA

1d • Remote

About The Position

The Principal, IT Software Engineer 1 is a senior technical authority responsible for setting architectural direction and driving end-to-end solution design across multiple teams and complex, interdependent systems. This role operates with a high degree of autonomy, shaping technical strategy, influencing organizational engineering standards, and serving as a key advisor to engineering leadership on platform direction, technical risk, and long-range planning. The Principal Engineer is a recognized subject matter expert who elevates the capability of the broader engineering organization through mentorship, technical governance, and thought leadership, while directly resolving the most ambiguous and highest-impact technical problems facing the business. This pivotal role is responsible for driving the technical design, implementation, and reliability of our next-generation Customer Experience (CX) orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience; advanced degree a plus.
• 3 – 5 years of progressive software engineering experience, including significant experience in senior/lead technical roles with at least 2 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software or Field Services enterprise software.
• Extensive experience designing and building reliable workflows and integrations in major CRMs, specifically Salesforce.
• Experience in AWS services (e.g., Lambda, EC2, SQS, Kinesis) and proven production experience using Terraform for infrastructure provisioning.
• Experience working with REST and SOAP based web-services preferred.
• Recognized subject matter expert with deep, broad technical expertise across software engineering, system design, and architecture.
• Demonstrated track record of designing and delivering large-scale, distributed, and highly available systems.
• Proven ability to influence technical direction and decision-making at an organizational (not just team) level.
• Strong expertise in agile methodologies, SAFe/PI planning, and scaled agile delivery models.
• Exceptional communication and executive presence; able to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
• Demonstrated success mentoring and developing engineering talent, including senior engineers and tech leads.
• Experience driving enterprise architecture standards, technology governance, or engineering best-practice initiatives.
• Strong business acumen with the ability to connect technical strategy to organizational and business outcomes.
• May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data.
• Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

Responsibilities

• Architects and delivers highly complex, cross-system solutions, proactively identifying and resolving dependencies, risks, and technical debt across multiple teams and platforms.
• Sets technical direction and establishes architectural standards, patterns, and best practices adopted across the engineering organization.
• Lead development of data pathways between internal and external systems, especially with integration to CRM, AI Platforms, and APIs.
• Leads and facilitates architectural review boards, design reviews, and technical governance forums, ensuring solutions align with enterprise architecture and long-term technology strategy.
• Drives multi-PI (Program Increment) and multi-quarter technical roadmaps, translating business strategy into actionable engineering initiatives and sequencing work across teams.
• Serves as the primary technical escalation point for the most complex, ambiguous, or high-risk problems, often those without established precedent or playbook.
• Mentors and coaches senior engineers, tech leads, and managers, building organizational depth in technical decision-making, system design, and engineering craftsmanship.
• Champions engineering excellence by defining and promoting best practices, coding standards, tooling strategy, and quality processes across the development community.
• Proactively identifies systemic risks (technical, operational, and organizational) and partners with leadership to shape mitigation strategies and influence prioritization.
• Represents engineering in cross-functional strategic discussions, influencing product, platform, and infrastructure decisions at an organizational level.
• Evaluates emerging technologies and industry trends, making recommendations on adoption that materially affect the technology roadmap.
• Leads technical due diligence for major initiatives, including build-vs-buy decisions, platform migrations, and large-scale re-architecture efforts.
• Drives resolution of critical production issues requiring deep system knowledge and cross-team coordination.

Benefits

• The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• DIRECTV WAGE ZONES: $134,363 - $244,036
• Low (N1): $134,363 - $201,595
• Mid (N2): $141,435 - $212,205
• High (N3): $155,579 - $233,426
• Top (N4): $162,650 - $244,036
• Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior