Principal IT Production Engineer

King County • Seattle, WA

8d • Hybrid

About The Position

This position is open only to Internal King County employees. We’re seeking a highly skilled Principal IT Production Engineer to join King County’s Department of Information Technology (KCIT) Workstation Design and Automation (WDA) team. This position will serve as a technical lead, working directly with the Enterprise SCCM Architect to support and enhance the enterprise-wide SCCM production environment. Key responsibilities include delivering complex project work, monitoring and reporting on workstation patch compliance, tracking and analyzing device health metrics, addressing advanced endpoint automation requests, and resolving technical escalations from Level 1 CSS support staff. The role will also contribute significantly to the modernization of the endpoint device management infrastructure and will collaborate closely with KCIT teams and partner entities to support cross-functional initiatives and enterprise technology objectives. King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission.

Requirements

• At least 7 years of demonstrated experience providing workstation support, end user support, troubleshooting computer equipment, resolving end user applications, and troubleshooting network connectivity issues.
• At least 7 years of demonstrated experience providing support for recent Microsoft Operating Systems and Microsoft Office Suites (E.g. Windows 7, 10, 11 & Office 2016, 2019, 365)
• Demonstrated experience in a technical lead role.
• Highly skilled in identifying objectives and key results (OKRs), helping teams and organizations set clear, measurable goals that drive success.
• Experience with taking the lead on setting the direction and ensuring alignment across various stakeholders, guiding initiatives toward tangible outcomes.
• Must be assertive and confident in making decisions and advocating for necessary changes or improvements to stay on track.
• Proficient in gathering requirements, working closely with participants to understand needs and translate them into actionable plans.
• Their ability to balance leadership with clear communication ensures that projects remain focused, on target, and results driven.
• Advanced knowledge of the SCCM environment, security, and stand-alone automation.
• Experienced in addressing customer escalations, identifying customer needs, facilitating communications, and resolving escalations within the workstation space.
• Experience participating in formal project teams and acting as technical liaison.
• Skilled with diagnostic tools, logs, command line and scripting tools used to troubleshoot problems associated with network connectivity, and workstation hardware or software.
• Skilled at addressing security issues and utilizing appropriate tools.
• Experience supporting enterprise collaboration tools (Microsoft Teams, Zoom, etc.)
• Experience working with an IT service management tool.
• Experience with building/imaging computer hardware utilizing SCCM and Microsoft Endpoint Manager.
• Experienced with application packaging and deployment methodologies through SCCM including troubleshooting processes.
• Experienced with creation of application deployments, managing collections and other advanced functions within SCCM.
• Extensive knowledge of local area networks and related systems, hardware and software installation and configuration, and systems integration, VPN network connectivity issues.
• Extensive knowledge of level 1 cloud-based technologies such as OneDrive, SharePoint, etc.
• Extensive experience troubleshooting, researching, and analyzing uncommon problems.
• Experienced with mobile device management tools and best practices.
• Ability to establish and maintain exceptional customer relationships.
• Exceptionally positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable.
• Ability to communicate orally or in writing; including the ability to communicate complex technical information to anon-technical audience.
• Skill in handling multiple competing priorities.
• Skilled in writing and in editing technical documentation.
• Successful completion of criminal background check and fingerprinting (CJIS certification is required)
• Understanding of Equity and Social Justice principles

Nice To Haves

• Understanding of ITIL (Information Technology Infrastructure Library) process
• Microsoft Technology Expert Certifications or industry equivalent
• Bachelor’s degree in computer science or related field

Responsibilities

• Serve as a technical lead responsible for delivering project work and guiding initiatives related to the management, lifecycle, and modernization of supported endpoint devices.
• Identify, design, and implement advanced device management solutions, including complex software packaging, deployment strategies, and automation workflows.
• Lead planning, development, and execution of automation initiatives to drive efficiency, standardization, and scalability across endpoint device management processes.
• Provide support for the Enterprise SCCM production environment to ensure reliability, security, and operational excellence.
• Monitor and report on workstation patch compliance and track workstation device health metrics to ensure a secure and high-performing endpoint environment.
• Address challenging endpoint automation requests and resolve technical escalations from Level 1 CSS support staff.
• Provide leadership and direction on the evaluation, adoption, and administration of new and emerging technologies related to endpoint management.
• Collaborate closely with other KCIT teams and partner entities to support cross-organizational initiatives and ensure alignment with enterprise standards.
• Contribute to the ongoing modernization and long-term strategic evolution of the endpoint device management infrastructure.

Benefits

• Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting.
• Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal