Principal IT Delivery Manager

Graco•Minneapolis, MN

8d•$111,100 - $194,400•Onsite

About The Position

The Principal IT Delivery Manager leads end-to-end delivery of technology solutions within Graco's Digital Experience, Customer Engagement, and CRM portfolio. The role drives cross-functional planning, integrated execution, and implementation of strategic digital initiatives intended to enhance customer experience, accelerate commercial growth, and strengthen marketing and sales effectiveness. The position partners with Marketing, E-Commerce, Sales, Customer Service, Corporate Communications, Digital Commerce, and IT teams to deliver scalable, customer-centric solutions across CRM, digital experience platforms, marketing technology, customer data, and commerce ecosystems. It is responsible for delivery excellence, stakeholder relationships, and adoption of modern digital capabilities aligned with business objectives. The role is currently based at Graco's Minneapolis office and is expected to transition to the company's new headquarters in Dayton, Minnesota, in 2027.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Marketing Technology, or a related field.
At least 7 years of experience in IT project, program, product, or delivery management within large-scale enterprise environments.
At least 5 years of experience leading delivery of Digital Experience, CRM, MarTech, eCommerce, or customer engagement platforms.
Hands-on experience delivering enterprise solutions such as Salesforce, Microsoft Dynamics 365, Adobe Experience Manager (AEM), Adobe Experience Cloud, Optimizely, Sitecore, CommerceTools, Salesforce Marketing Cloud, Oracle CX, HubSpot, or related technologies.
Experience leading website modernization, digital transformation, customer experience, marketing technology, CRM, or commerce platform initiatives.
Proven success delivering cloud-based SaaS platforms and integrated customer engagement ecosystems.
Strong understanding of customer journey management, lead-to-revenue processes, customer lifecycle management, digital marketing capabilities, personalization, analytics, and customer data management.
Experience managing globally distributed teams, technology vendors, implementation partners, and agency relationships.
Strong knowledge of Agile delivery methodologies, product operating models, and modern software delivery practices.
Excellent leadership, communication, executive stakeholder management, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced, highly collaborative environment.
Must be legally authorized to work in the United States on a permanent and unrestricted basis; temporary employment authorization and immigration sponsorship are not eligible.

Nice To Haves

Master's degree in a relevant field.
Experience supporting B2B digital transformation initiatives within manufacturing, industrial, or commercial organizations.
Experience with Customer Data Platforms (CDP), Product Information Management (PIM), Digital Asset Management (DAM), personalization, customer analytics, and AI-driven marketing solutions.
PMP, SAFe, Scrum Master, CSPO, ITIL, Salesforce, Adobe, Dynamics 365, or related technology certifications.
Proven track record leading digital customer experience, commerce, and customer engagement transformation programs.
Experience implementing omnichannel customer experience capabilities across web, mobile, CRM, service, and commerce platforms.

Responsibilities

Own end-to-end delivery of technology initiatives across the Digital Experience, CRM, Marketing Technology, Customer Data, and Commerce roadmap, ensuring delivery on time, within budget, and aligned with business priorities.
Lead implementation and enhancement of customer-facing platforms, including CRM, digital experience platforms, content management systems, marketing automation solutions, customer data platforms, customer portals, and eCommerce technologies.
Partner with Marketing, Sales, Customer Service, Corporate Communications, and Digital Commerce teams to translate business objectives into scalable technology solutions.
Drive strategic digital transformation initiatives that improve customer engagement, lead generation, customer retention, digital customer experience, and revenue growth.
Lead planning, sequencing, and integration of work across business, product, technology, data, and digital experience teams.
Coordinate delivery across CRM, DXP, MarTech, Analytics, Commerce, Customer Data, and Enterprise Integrations.
Manage and optimize resource allocation across internal teams, vendors, implementation partners, agencies, and system integrators.
Drive execution with external technology providers and implementation partners to deliver strategic initiatives successfully.
Oversee environment management, release planning, and deployment activities to support continuous delivery and minimize business disruption.
Establish and maintain delivery governance for digital products and platforms.
Collaborate with Product Managers and business stakeholders to prioritize roadmaps, manage dependencies, and align technology investments with business outcomes.
Ensure scalable integration between digital platforms and enterprise systems, including ERP, Product Information Management, Customer Data Platforms, analytics, and other customer-facing applications.
Support adoption of Agile and product-centric delivery practices to improve speed, quality, and business value realization.
Identify, assess, and mitigate delivery risks, dependencies, and issues.
Establish and monitor KPIs, SLAs, delivery metrics, and platform performance measures across digital products and programs.
Ensure delivery standards, governance processes, security requirements, and best practices are consistently applied.
Champion continuous improvement through lessons learned, innovation, and optimization of delivery practices.
Build trusted relationships with executive leadership and business stakeholders across Marketing, Sales, Service, Customer Experience, and IT.
Promote accountability, transparency, collaboration, and delivery excellence.
Facilitate executive communications, roadmap reviews, delivery reporting, and strategic planning discussions.
Align technology delivery with organizational objectives, customer experience goals, and commercial growth strategies.