Principal Implementation Consultant

BlackLine•UNAVAILABLE, UNAVAILABLE

17h•Hybrid

About The Position

It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine!

Requirements

At least 8 years of experience in Consulting Services, Client Services and/or Professional Services environment
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
Demonstrated successful completion of multiple, complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
Excellent communication skills, strong organizational skills and attention to detail
Effective negotiation/conflict resolution skills
Effective problem-solving and critical thinking skills
Ability to deliver world-class service and high-impact results while navigating challenging situations
Ability to manage self and others under pressure and time-sensitive deadlines
Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

Nice To Haves

Four plus years of experience in the audit/accounting industry
Four years of experience with BlackLine Products preferred
PMP certification
Accounting degree and/or experience preferred
4 years of experience with BlackLine Products preferred

Responsibilities

Drives and manages all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction.
Manages a diverse portfolio and delivers large-scale implementation projects of multiple, concurrent, complex or enterprise-level projects with little supervision.
Mentors and advises less experienced ICs/Senior ICs on BlackLine implementation processes and procedures
Provides advisement on industry best practices for use in the configuration of the BlackLine suite of products
Performs additional tasks and responsibilities as assigned.
Creates and maintains documentation throughout the implementation to include “ management of project budget, data requirements, project timelines, issue trackers and risk mitigation plans, etc.
Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges.
Collaborates with all key stakeholders regarding project progress and next steps in a real time manner.
Provides training and guidance to customers throughout the project.
Addresses complex client requirements in multiple modules, working with other teams at BlackLine to devise and implement related solutions.
Collaborates and contributes to team goals and successes, including development of new processes, partnering cross-org to assist with product development, identifying implementation process improvements, and delivering training across the teams and subject matter expertise
Elicits, documents, interprets and translates client business requirements to be used for application configuration and project delivery.
Assesses, troubleshoots, and tests BlackLine products during the implementation cycle.
Manages and sets expectations with stakeholders throughout the implementation lifecycle, as well as the pre-sales process